Testing Specialist

Metropolitan Community College
life insurance, 403(b)
United States, Missouri, Lee's Summit
Apr 15, 2025
Position Type: Full-Time Class Category Classified Staff Job Open Date 04/15/2025 Job Close Date 04/29/2025 Open Until Filled No Initial Screen Date: 05/02/2025 Minimal Qualifications: Associate degree (A.S., A.A.) or two-year technical certificate. Three (3) year customer service or related experience. Minimum Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Preferred qualifications: Preference will be given to individuals who possess: Work Hours Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs. Compensation The annual salary is between $35,810-$37,958. A competitive benefit package is included. Special Instructions to Applicants PLEASE NOTE: Cover letter, resume, and transcripts are required and must be attached to the online application in order to receive any consideration. Interviews will be conducted by a hiring committee. Metropolitan Community College is the oldest and largest public institution of higher learning in Kansas City, Mo. MCC currently offers over 120 associate degree and certificate programs; on campus, online or a combination of both. MCC employees are committed to providing equal opportunity for all persons regardless of age, creed, race or gender. We offer all full-time employees medical, dental, vision, and life insurance plans, as well as retirement, 403b, employee assistance, and flexible spending and health savings account. We have a generous time-off policy including vacation, sick/personal days, holidays, and paid spring and winter break. We can't wait to show you why Metropolitan Community College is a great place to work! Metropolitan Community College is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. *EOE/M/F/Vet/Disabled Class Summary Incumbents facilitate and administer tests and exams for students. Typical Essential Duties Schedule, prepare the facility for, and administer exams, including placement, make-up, high school equivalency, distance education, accommodation, and other exams; work may involve contacting instructors, responding to testing center and information requests, receiving and processing exams, and ensuring that exams are in the appropriate format and that students comply with College policies and procedures Assist students with understanding testing requirements and interpreting test results, as well as testing center protocols/procedures; respond to inquiries from students, instructors, the general public, and other individuals, via phone, email, or in person; and provides referrals when necessary Perform administrative and office maintenance duties, to include scheduling testing appointments; maintaining the department calendar; troubleshooting system or equipment malfunctions; directing issues to appropriate departments or agencies to ensure issue resolution; opening and closing the center maintaining and cleaning computer and testing stations; and ensuring that testing and applicable inventory is replenished Document and record tests, and information related to testing irregularities and eligibility for testing material usage; and print, file, and/or email exams to appropriate instructors, or other personnel Review and maintain student and faculty records, rosters, and other documentation, to verify applicable information and ensure accurate and timely documentation Coordinate with student services staff, disability support services staff, faculty, and other internal/external staff, departments, or agencies to communicate testing procedure- and service-related information, and facilitate departmental goals and operations Knowledge Knowledge of test proctoring and administration procedures and practices Knowledge of scheduling methods Knowledge of standardized testing procedures and methods Knowledge of recordkeeping principles Knowledge of customer service principles Knowledge of inventory control Skills Skilled in proctoring and administering a variety of testing materials Skilled in administering testing Skilled in using a computer and related software applications Skilled in providing customer service Skilled in operating modern office equipment Skilled in filing and maintaining records and information Skilled in monitoring and ordering inventory Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information Positions Supervised No staffing table positions. Physical Requirements Positions in this class typically require feeling, grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. Licensing Requirements None.