Sr. Security Command Center Operator

TEKsystems
$29.58 / hr
life insurance, paid holidays, sick time, 401(k), retirement plan, remote work
United States, Washington, Redmond
Apr 16, 2025
Job Title: Security Command Center Operator Job Description Provides training, guidance, and support to Security Command Center Operators. Responsible for the 24x7 monitoring of all physical and electronic security systems reporting to the Security Command Center (SCC). Works with internal and external customers to assist with a wide range of physical security matters. Communicates via phone, text messages, and emails to all levels within the organization and externally. Performs access management tasks including badge creation, assignment of access, and removal of access based on policies and procedures. Intakes reports of suspicious, criminal, or other security matters. Coordinates law enforcement, security, and internal response to a variety of security incidents. Makes key SCC operational decisions in the absence of leadership. Responsibilities * Makes key operational decisions in the absence of leadership sometimes with little to no advanced guidance. * Provides support, training, and guidance to SCC Operators and contractors. * Monitors Physical Security Information Management (PSIM) system for alerts, alarms, and other events. * Responds to alarm events and security situations based on Standard Operating Procedures or policies. Documents calls, alarms, reports, etc. in real-time and across various applications. * Coordinates Law Enforcement response to criminal and security incidents. * Makes notifications to various internal and external people or groups. * Operates CCTV cameras to ascertain the cause of events and coordinate response to those. * Performs access management tasks in the assigned systems to create badges, assign access, and remove access based on policies. * Central Point of Contact for the Corporate Security team. Answers phone calls, text messages, and emails regarding security and access management. * Fill out appropriate logs, reports, and other documents to properly report on the activities of the SCC. * Identify and report any broken, damaged, or non-operational security equipment for repair. * Visitor Check in at designated locations. * Works with internal and external customers to assist with questions, concerns, and other reports. * Assists leadership in the development of operating procedures and practices. * Assists with scheduling including filling open shifts for call offs and late arrivals. * Attends trainings, staff meetings, and other assigned meetings as required. * Completes required self-guided training to maintain company and professional knowledge. * Performs other duties as assigned. Essential Skills * HS Diploma or GED equivalent * 3+ years of experience working in an alarm monitoring center, command center, GSOC, SOC, other security operations center, emergency/security dispatch center, or other high volume call center. * 1+ years of experience conducting on the job training, preferably in an alarm monitoring center, command center, GSOC, SOC, or other security operations center. * 1+ years of experience making operational decisions, preferably in an alarm monitoring center, command center, GSOC, SOC, or other security operations center. * Ability to navigate a Windows computer through multiple applications across several monitors and systems in an efficient manner. * Ability to gather information from different sources quickly, accurately, and in high stress situations. * Ability to communicate clearly in verbal, written, and typewritten forms including phones, text messages, emails, and in person. * Comfortable speaking, and providing guidance, to all levels of a company, external customers, and emergency services. * Proficiency in Microsoft programs including, but not limited to, Word, Excel, SharePoint, Outlook, PowerPoint, and Teams. * Experience working in access control systems, CCTV systems and PSIM software, including reviewing live and recorded video, assigning and reviewing access. * Ability to prioritize workload in a fast-paced, suddenly changing environment to ensure all tasks are completed. * Excellent customer service skills including the ability to diffuse difficult situations. * Ability to wear a headset for their entire shift. * Ability to work all shifts across a 24 hours, 7 day a week operation, including weekends, overnights, and holidays. * Ability to work overtime as needed. Additional Skills & Qualifications * Some college course work or an AA/AS Degree in a related field. * Professional Certifications in physical security, alarm monitoring, or GSOC/SCC operations. * Knowledge of the utility industry. * Experience in mentoring and leadership in similar environments. * Experience with scheduling a 24x7 organization. Why Work Here? This is a long-term contract position reviewed annually. All Operators can apply for full-time openings if/when available. Six paid holidays with premium pay for hours worked on holidays. Two weeks of PTO with accrual starting at the time of hire. Team-oriented environment with free parking and snacks provided. Work Environment 100% onsite, no remote work. Free parking. Team-oriented environment with snacks provided. Business casual attire required, including clean clothing in good condition, free of cuts, rips, graphics, and large logos. T-shirts and jeans are not permitted. Close-toed footwear suitable for office wear is required. Job Type & Location This is a Contract position based out of Redmond, Washington. Pay and Benefits The pay range for this position is $29.58 - $29.58/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Redmond,WA. Application Deadline This position is anticipated to close on Apr 29, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.