Associate Development Operations Engineer - Incident Management

Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Operations & Technology team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As an Associate Development Operations Engineer on the Billing Operations and Technology team, you'll monitor, support, and/or deploy software solutions that use the most current technologies to improve the customer experience. You'll perform production support during launch and design and develop specific software subsystems under the supervision of senior engineers and other incident management during outages.

WHAT OUR ASSOCIATE DEVELOPMENT OPERATIONS ENGINEERS ENJOY MOST

• Working with developers, testers, and deployment teams to execute, support, and/or monitor software deployment plans
• Understand, write and/or update basic to moderately complex automated scripts for installation of server software products
• Knowledge and understanding moderately complex hardware and Virtual Machines
• Experience in or knowledge of Amazon Web Services (AWS) cloud environment
• Working with senior developers and hardware teams to support and monitor updates in infrastructure and OS for applications
• Performing, support, and/or monitor lab installations and upgrades of server software products to ensure quality deployments
• Monitor and support 3rd party software installations and upgrades
• Monitoring systems performance and reliability; daily data processing
• Reviewing and providing recommendations for all external facing user documentation

In this role you will work in areas with limited scope with opportunities to expand to more complex phases while supervised. You will excel in this role if you can work both independently and in teams and deal with ambiguity when evaluating alternatives and making recommendations within a dynamic environment.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Business/systems analysis, and/or business experience: or 0-2 years; Database management systems: or 0-2 years; Experience with coding, testing and design: or 0-2 years; Experience with software development methodologies: 0-2 years
• Education: BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
• Technical skills: Foundational knowledge in automating software deployments using tools such as Puppet, Chef, Python and Ansible; familiarity with automation scripting tools, including but not limited to: SQL, HTML, C++; familiarity with Linus/Unix system administration, networking and troubleshooting; exposure to ticketing and software tools, including but not limited to: Remedy, JIRA, Cherwell, Chalk and Smartsheet
• Abilities: Familiarity with methodical and logical process of rational problem solving; identify measures or indicators of system performance and the actions needed to improve or correct performance; ability to communicate knowledge of technology (inputs, outputs, and processing flows); familiar with software design patterns and principles; understanding of software development life cycle (SDLC); demonstrated verbal and written communication skills

This position is not eligible for immigration sponsorship.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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