New

Operations Scheduling Manager

Compass Group
life insurance, parental leave, paid time off, flex time, retirement plan
United States, Massachusetts, Boston
415 Summer Street (Show on map)
Apr 18, 2025
Levy Sector Position: Operations Scheduling Manager Salary: $75 - $80,000 Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary The Operations Scheduling Manager is responsible for overseeing the entire Waitstaff scheduling process for the banquet department, including staffing all server events, maintaining scheduling matrix and being a part of the daily Banquet operations. Operations Responsible for complete scheduling cycle; including creating forecasts, preliminary, and final schedules and filling book offs. Work with Banquet manager for other location to ensure all Server events are staffed in accordance with staffing guidelines as outlined in current the Collective Bargaining Agreement (CBA). Utilize online staffing program to manage schedules for 200+ team members. Utilize voice broadcasting service to send and track phone calls to large groups of staff Attend BEO meetings with the Banquet and Sales Departments to identify and/or clarify staffing concerns such as function types or other issues that directly impact the server schedule. Full working knowledge of CBA as it pertains to Servers. Work with Payroll Manager to ensure all team members are paid accurately and timely for all events worked including correct hourly rates, gratuities, captain fees and extra covers. Work with HR to have active involvement in the union grievance process as they pertain to server staffing and scheduling. Understanding of basic concepts and operations of catered events. Assist with the daily administrative tasks of the department including but not limited to daily labor reports, and month end close reporting. Management & Training Provide consistent support and prompt responses to the banquet department for all related server scheduling issues. Track and administer attendance-related disciplines for team members Facilitate training courses for all managers to provide them with a fuller understanding of the process to enable them to fill callouts when necessary. Ensures team members adhere to Levy Restaurants Company guidelines as stated in team member training manual and employee handbook. Fill in as back up support in the absence of the Staffing manager across location and request additional assistance from the banquet department if needed. Job Requirements Able to communicate effectively with management team and union team members. English reading, writing, math and computer skills required. Must be flexible with schedule and able to work different shifts including nights and weekends. Ability to manage multiple methods of communication simultaneously. Ability to learn and successfully operate multiple software programs required for sending schedules, collecting data, exporting event orders and scheduling team members on a weekly basis. Ability to manage a daily timeline of responsibilities, completing all tasks efficiently with minimal supervision. Understanding of the concepts and operations of catered events. Experience preferred with OMS, MyStaff and Survey Monkey Proficiency with Microsoft Office software. Primarily Microsoft Excel. Has strong attention to detail. Curious about Life at Levy? Check it out: Levy Culture Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Plan Paid Parental Leave Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Levy maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.