Financial Aid Counselor

Job Summary

The Financial Aid Counselor serves as the main administrative role for the processing of federal, state and institutional financial aid programs. The position requires the employee to gain an in depth knowledge of Title IV regulations, and all related University policies and procedures needed to successfully assist in the management of the University's aid programs. The Counselor is also responsible for providing excellent customer service to students, parents and other campus partners such as Drexel Central, the Office of the Bursar's, etc. The position requires the ability to help triage difficult student situations on the university's behalf, and the desire to work collaboratively with other offices on campus to successfully resolve student cases.

This is a hybrid position, working 3 days in the office and 2 remote.

Essential Functions

• Learn and comply with current regulations for all federal, state, and university financial aid programs.
• Support daily operations centered around the processing of financial aid programs.
• Address financial aid incidents received through various venues; e-mail, assigned by call center or by phone.
• Participate in internal office committees as determined by the FA Management.
• Act as liaison with various university offices as appropriate.
• Recommend and administer policies/procedures for the administration of financial aid programs and the day to day activities of the financial aid office.
• Review/Prepare financial aid correspondence in all venues when necessary.
• Give presentations before students, parents and outside groups on the overall financial aid application process and program eligibility requirements.
• Understand and adhere to Drexel University's compliance standards as they appear in the Code of Conduct and Conflict of Interest Policy.
• Other duties as assigned.

Required Qualifications

• Minimum of Bachelor's Degree in or the equivalent combination of education and work experience.
  
  
  
  • Please review the Equivalency Chart for additional information.
  
  
  
  
• Minimum of 1 year of experience working in student financial aid.
• Excellent communication skills.
• Ability to work some evenings and weekends during the year.
• Ability to work with diverse students and families.

Preferred Qualifications

• Working knowledge of the following financial aid systems: Banner/Ellucian SIS, COD, NSLDS and PHEAA

Location

• Hybrid/Flexible Work Arrangement

Additional Information
This position is classified as Exempt, grade J. Compensation for this grade ranges from $47,490 - $71,230 per year. Please note that the offered rate for this position typically aligns with the minimum of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.