Remote

English Program Manager

Howard Community College

tuition reimbursement, 403(b), remote work

United States, Maryland, Baltimore

Apr 18, 2025

Position Details

Position Information

About Us	Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title	English Program Manager
FLSA	Exempt
FT/PT	Full Time
Hours Per Week	37.5
Work Schedule	M-F 9:00-5:00
Grade	13
Minimum Compensation	$56,635
General Responsibilities	The English Program Manager is responsible for supporting the English department head(s), coordinators, and divisional leadership in key areas related to maintaining and growing the program, corequisite, multilingual English learning and college-level English courses, and departmental student supports, specifically the Academic Center for Excellence ( ACE)@ Composition and Learning Center - English (ACE@CLC). This includes recruiting, hiring, training, scheduling and supervising tutors, and promoting and assessing student usage and opportunities for improving services in the ACE@CLC. Programmatically, the English Program Manager will support the department with assessment, scheduling, staffing, and help facilitate processes such as observations and other areas as needed. This position reports to the department chair(s) and requires close collaboration with department/division leadership, faculty, Teaching and Learning areas, and student success and academic support areas.
Work Performed	Program Management Coordination, Process, and Workflow Support Provide needed support for English Department heads, coordinators, and faculty by: Supporting hiring/staffing and scheduling processes for English Department courses Supporting department chairs/coordinators with semester/session startup processes including: Ensuring that PT and FT ENGL faculty have proper Canvas access Maintaining communication with HR, payroll, and operations to ensure smooth onboarding and continued employee compensation Updating/maintaining ENGL Department email distribution lists and communicating with division office staff for alignment Performing Canvas checks as needed Manage and facilitate adjunct observation schedule/process and adjunct support for corequisite and college-level English courses Provide frequent status updates on adjunct faculty needs, faculty needs, and CLC and student needs Collaborate with chairs and coordinators to improve the English program offerings, including supporting program/major events and supporting curricular needs Collaborate with departmental leadership and faculty on functional environment of the lab setting and lab instructor program (embedded supports) for corequisite and relevant courses Work with Completion Services and Completion Specialists, embedded tutors, and ENGL course coordinators (especially corequisite) to facilitate wraparound support for corequisite, 7-week, and relevant courses Support chairs in planning/facilitating coordinator meetings as needed; create and send agendas, take and maintain minutes and records Attend department meetings Teach up to 1 ENGL course per year, when possible, to stay current and effective Resource Management * Maintain, curate, and update Canvas resource site for English department and faculty, including syllabi templates, course templates, and readings, meeting agendas/notes, and other materials Data Management and Analysis * Assist the department and division leadership with data/assessment efforts in support of the program and its initiatives ACE @ CLC Oversight Staff Supervision and Management Oversee the ACE@CLC Daily operations and spaces, including Corequisite and Multilingual English Learner Student Space Recruit, interview, train, schedule PT staff receptionists and 10-20 adjunct, student, and PT tutors Supervise front desk staff and approximately 10-20 adjunct, student, and PT tutors Organize, schedule and facilitate in-person and virtual tutoring with full-time faculty volunteers, adjunct faculty, and hourly staff, including students Evaluate tutors and staff Track shifts and complete payroll tasks of staff and tutors. Collaborate with Academic Center for Excellence (ACE) to centralize data, train staff, and streamline services; Collaborate with ACE@Math Resource Center to support/train tutors Support Multilingual English Learners (MEL) needs in the ACE@CLC by collaborating with MEL chair/coordinator/faculty to support language and pronunciation lab, maintain lab spaces, and promote lab Innovate and execute potential new partnerships and opportunities to grow the ACE@CLC's engagement and reach for students in ENGL/MEL/INFO program and courses Coordinate events for students and faculty in ACE@CLC (workshops, brownbags, etc.), proactively engage students, plan and publicize opportunities for student engagement with ACE@CLC services Tutor 4 hours per week in the CLC; maintain regular presence on campus Resource Management Oversee and maintain resource information through website and hall TV monitors to advertise and announce pertinent English and CLC information Workflow/Process Oversight and Facilitation Act as a liaison between CLC, chairs, ACE Coordinate requests with IT, AV, and Plant Ops to provide necessary services in the CLC Maintain accurate information in tracking system. Monitor the collection and assessment of student data related to the CLC and its efficacy and use Communication and Promotion Communicate relevant information about the CLC to instructors and students. Promote CLC services at events across campus, such as MEL lab, workshops, events (ex: Creative Write-In), etc. Promote and collaborate on corequisite workshops and event offerings in the CLC Data Management and Analysis Assess needs, usage, success of students using services and collect other data as needed to assess effectiveness of ACE@CLC and inform improvements Miscellaneous Perform other duties as assigned to support program and team
Minimum Education Required	Master's degree
Minimum Number of Years Experience Required	1
Other Knowledge Required	KNOWLEDGE REQUIRED M.A. in English, Education, or related field Experience working in a Writing Center, coordination or lead tutor experience preferred Experience with computer-based instructional strategies and software, including tracking software Experience working with a diverse student body in an educational setting Experience working with students transitioning to college-level coursework Experience with educational software and computer-based instructional methods OTHER REQUIREMENTS Knowledgeable in principles related to diversity, equity, and inclusion Proficient in Microsoft Office, Microsoft Outlook, and Learning Management Systems Comfortable learning new software Strong written and verbal communication skills Strong organizational skills Commitment to fostering an environment that supports student success Ability to work one-on-one with students, tutors, faculty, and staff Ability to work with students and employees with diverse personalities and needs Ability to maintain strict confidentiality Regular attendance is a requirement of this job May need to work evening and weekend hours as needed Performs all duties while considering the impact on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity
Working Conditions	In-person, on campus. Some remote work hours may be available (up to 2 days/week). Some evening/weekend hours may be required depending on special events and rush/peak times.
Supervisory Postion?	Yes
Division	Teaching and Learning Services
Department	Teaching and Learning Services - New

Posting Detail Information

Posting Number	B469P
Number of Vacancies	1
Best Consideration Date	05/02/2025
Job Open Date	04/09/2025
Job Close Date
Open Until Filled	Yes
Job Category	Staff
Benefits Summary	Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.
Applicant Instructions	*Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings	https://howardcc.peopleadmin.com/postings/4656
EEO Statement	Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.