End User & Factory Excellence Infrastructure Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

In this role, you will have the opportunity to apply strong IS infrastructure technology knowledge and expertise to support infrastructure activity within all IS process domains. Support large manufacturing and office environment including PC Hardware, Software, Applications, VOIP, Peripherals, and manufacturing equipment. Provide support, troubleshooting, and problem resolution for end users and support teams.

The work model for the role is: onsite (#Li-Onsite)

This role is contributing to the Electrification Installation Products division in Portland, TN.

You will be mainly accountable for:
* PC Lifecycle Support: Provide hardware and software support including break/fix, imaging, inventory, post build set up, new user set up, and peripheral installation.
* Configure and manage MFPs and printing solutions including large MFP devices (Xerox, Sharp), Label Printers (Zebra), and small use laser printers (HP).
* Ensure Manufacturing Excellence: Supports manufacturing environment, support technologies required for continued business operations including off hours support and on call rotation.
* Supports the installation of new IS solutions/services in regards of the required infrastructure, or the changing of existing IS solutions/services. When involved, delivers the appropriate IS solution/service infrastructure in time, in budget and at quality.
* Configure and manage MS Surface tablets, and scanners, support and repair two-way Motorola radios, support audio and visual: Tv's, projectors, audio system, and speakers and networking routers, switches, racks, UPS battery backups, and data lines.
* Provides leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice normally without carrying line responsibility.

Qualifications for the role:

• Bachelor's degree is preferred (Information Systems related field is ideal) or applicable work experience will be accepted
• Minimum 5 years' experience in an enterprise End User support role required.
• Strong sense of personal accountability regarding decision-making, experience working in a demanding environment and ability to work alone or with a team while promoting a teamwork mentality is required.
• Fluent in Microsoft Office and Support of 0365 and understanding of Networking Topology, Concepts and Server Infrastructure
• Extensive Windows 10/11 knowledge and support experience is required; programming or scripting in an IT environment and experience with manufacturing processes, procedures, and factory IT programs preferred.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division's products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap cable ties, T&B Liquidtight Systems protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold reclosers and switchgear, capacitor switches, current limiting fuses, Homac distribution connectors, Hi-Tech Valiant full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

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At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.