Senior Operations Manager

Recruiting Opportunity Closes: 04.28.2025

Hourly Wage: $38.00 - $40.00 DOE

Hours Per Week: 40

Status: Exempt / Full Time

Number of Positions: 1

Department: Bridgeway of Hope Program

Position Title: Senior Operations Manager

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application, upload a resume and cover letter.

To apply online go to: Senior Operations Manager

To apply in person go to 6655 NE 82nd Ave., Portland, OR 97220. Bring a resume and cover letter and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Nell Armitage at nell.armitage@usw.salvationarmy.org or call 971-230-5303. Ms. Armitage is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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Education and Work Experience:
* Bachelor's degree in Business Administration, Social Work, Public Administration, or related field
* Master's degree preferred.
* Relevant certifications in operations management or nonprofit administration a plus.
* At least six years of relevant experience in Professional Environments; Human Services and operations preferred with at least 3 years management experience. Knowledge of Social Services and Experience working with individuals from a variety of backgrounds and educational levels required.
* Track record of implementing operational improvements and standardization.
* Experience in budget management and resource optimization.

Licenses and Certifications preferred: Driver license. Trauma informed care. Assertive engagement; first aid and CPR; non-violent crisis intervention; peer support; safe driving; civil rights training; bloodborne pathogens training; de-escalation training.

Scope of Position:
The Senior Operations Manager oversees daily operations across multiple shelter facilities, ensuring coordination, consistency, and excellence in service delivery. This role requires a dedicated professional who can maintain operational standards while adapting to the unique needs of each location.

Personal Attributes:
* Commitment to serving vulnerable populations with dignity and respect.
* Adaptability and resilience in managing complex, changing environments.
* Problem-solving mindset and ability to make decisions under pressure.
* Dedication to fostering inclusive and supportive environments.
* Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.
* Maintain confidentiality and privacy of Program Participants and Shelter Staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Strategic Leadership:
* Develop and implement standardized operating procedures across all shelter locations.
* Establish performance metrics and monitoring systems to ensure quality service delivery.
* Collaborate with executive leadership to align shelter operations with organizational mission and goals.
* Lead continuous improvement initiatives to enhance operational efficiency and effectiveness.
* Act as a liaison with any private or governmental bodies for contract negotiations, compliance, and service-related issues.

Multi-Site Management Support:
* Coordinate operations across multiple shelter facilities, ensuring consistent service quality.
* Regularly visit all locations to provide hands-on support and maintain visibility.
* Identify and address site-specific operational challenges while maintaining network-wide standards.
* Facilitate resource sharing and best practice exchange between shelter locations.
* Ensure the continued and effective daily operations of the program, problem solve anything that interferes with the program providing service to its participants.

Staff Management:
* Mentor site managers and key staff.
* Coordinate staff scheduling, training, and development across locations as needed.
* Foster a collaborative culture that promotes teamwork and mutual support.
* Conduct regular performance evaluations and provide constructive feedback.

Budget and Resource Management:
* Operate and optimize within operational budgets for multiple shelter locations.
* Optimize resource allocation to maximize impact and efficiency.
* Monitor expenditures and implement cost-control measures as needed.
* Identify opportunities for shared services and economies of scale.

Compliance and Reporting:
* Ensure all shelters meet regulatory requirements and organizational standards.
* Maintain accurate records and documentation for all operational activities.
* Prepare and present regular reports on shelter operations and performance.
* Lead preparation for quality assurance reviews.
* Maintain records compliance with policy.

Crisis and Emergency Management:
* Coordinate cross-site support during critical incidents or resource shortages.
* Serve as key point of contact during emergencies and critical situations.
* Conduct regular drills and training to ensure preparedness.
* Communicate with the Executive Director in a regular manner all the emergent concerns that are outside the scope of the program and position.

Knowledge, Skills and Abilities Required:
* Strong understanding of shelter operations and resident support services.
* Excellent organizational and project management abilities.
* Exceptional interpersonal and leadership skills.
* Proficiency in operations management.
* Strong computer skills for internal digital systems. Strong written and oral communication skills.
* Ability to function with limited direct oversight and/or with limited remote training, must be highly motivated and a self-starter.
* Ability to complete tasks in a timely manner, prioritize multiple requests and demands.
* High level of problem-solving skills to complete the days challenges, critical thinking; sound judgment; and decision making.
* High level of patience, Ability to function and work in a stressful environment Crisis intervention and non-violent mediation skills a plus.

Physical Requirements:
* Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
* Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
* Ability to operate telephone, ability to operate a desktop or laptop computer.
* Ability to lift up to 40 lbs.
* Ability to access and produce information from a computer.
* Ability to understand written information.
* Must be able to drive a motor vehicle and be certified to drive with The Salvation Army.
* Works on many projects at once in a semi-open office environment with interruptions and noises from voices, telephones, printers.

Working Conditions:
* Regular travel between multiple shelter locations required.
* May need to respond to emergency situations outside of regular business hours.
* Combination of office-based work and on-site presence at shelters.
* Potential exposure to emotionally challenging situations.

Miscellaneous:
The Salvation Army does have a dress code that includes professional dress which is appropriate to the work environment and reflects well on the organization.

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

Qualified candidates must be able to perform the essential functions of the job with or without reasonable accommodation. Individuals with disabilities may request modifications to the job or work environment to meet the physical demands of the position, and The Salvation Army will make every effort to accommodate such requests, provided they are reasonable and do not cause undue hardship.

In any role with The Salvation Army, it is difficult to predict the variety of tasks and requests that may arise. This applies to the position in question, where flexibility and a cooperative attitude are essential for the effective delivery of services. The Salvation Army reserves the right to modify job duties and responsibilities as needed.

Supervisor: Executive Director of Shelter, Bridgeway of Hope Program