Front Office Manager

Rancho Las Palmas Resort & Spa

The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you'll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

Omni Rancho Las Palmas Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

To lead and oversee the daily operations of the Front Office with a focus in Guest Services department-including Valet, Bell, and Door teams ensuring all services exceed guest expectations and align with established performance standards, while consistently delivering elevated and memorable experiences.

Oversee the daily operations of Front office, Valet, Door, and Bell Services, reporting directly to the Director of Front Office and Assistant Director of Front Office.
• Lead the arrival and departure experience, generating strategic action plans to achieve best-in-class results in Coyle audits and Medallia guest satisfaction scores.
• Collaborate closely with Catering, Sales, Food & Beverage, and Front Office teams to coordinate logistics for events, including guest arrival/departure and vehicle management.
• Build and maintain strong relationships with Sales, Catering, and Conference Services to create personalized, elevated experiences for group and event guests.
• Partner with the Loyalty Ambassador to anticipate needs and deliver memorable VIP experiences.
• Provide support to all Front of House departments as needed.
• Ensure consistent lobby coverage, greeting and assisting guests with warmth and professionalism.
• Manage departmental expenses in alignment with budget and operational goals.
• Oversee the appearance and functionality of the Front Drive, coordinating with Engineering and Housekeeping for cleaning, maintenance, and detailing.
• Uphold safety and security standards in the Front Drive area to prevent incidents such as vehicle damage or theft.
• Handle all guest interactions with the highest level of service, resolving concerns within 24 hours and accommodating special requests whenever possible.
• Provide accurate and prompt responses to guest inquiries regarding hotel services, hours of operation, directions, in-house events, and key contacts.
• Leverage local knowledge to offer personalized recommendations and enhance the guest experience at every opportunity.
• Maintain the hotel Town Car, ensuring cleanliness and regular servicing.
• Coordinate and manage special permits required for valet drivers.
• Coach and mentor team members to support their professional development and improve skills in alignment with Omni service standards.
• Fulfill Manager on Duty responsibilities as assigned.
• Support the integrity of Front Office systems and control procedures to align with corporate policies and achieve successful audit outcomes and low bad debt ratios.
• Monitor and manage payroll and departmental expenses in accordance with budget forecasts and monthly updates.
• Lead associate training efforts to ensure all standards and procedures are followed.
• Maintain clear and consistent communication with all department leaders.
• Address and resolve guest complaints with professionalism and care, ensuring lasting positive impressions.
• Remain proficient in the hotel's property management systems for training, troubleshooting, and maintenance support.
• Conduct weekly inventory of supplies to maintain appropriate par levels.
• Oversee room assignment and blocking for upcoming arrivals, including VIPs, ESPs, and guests with special requests.
• Prepare group information sheets for arrivals and internal use.
• Complete daily check-outs with balance reports and perform daily credit checks.
• Complete daily check-in and work along front desk agents.
• Schedule team members according to budgeted productivity levels and input weekly schedules into OnTrack.
• Manage and monitor the Rooms Division checkbook, including ordering and expense tracking.

• Minimum of three years of hospitality front officemanagement experience, with a focus on Guest Services (Valet, Bell, and Door operations).
• Proven leadership abilities with a guest-centric mindset and strong communication skills; must lead by example with a hands-on, engaged leadership style.
• Excellent verbal and written communication skills in English.
• In-depth knowledge of on-site parking systems and procedures.
• Proficient in budgeting and accounting practices with experience managing departmental expenses.
• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Valid California driver's license with a clean driving record.
• Ability to drive both automatic and manual transmission vehicles.
• Experience managing high-volume transportation and parking operations.
• Must successfully pass a pre-employment drug screening.
• Ability to manage multiple priorities simultaneously while maintaining focus and organization.
• Strong organizational, planning, and problem-solving skills, with a proactive approach to guest service recovery and resolution.
• Comfortable working in a fast-paced, constantly changing environment while remaining calm and professional.
• Ability to monitor competitor parking rates and recommend adjustments as needed to remain competitive.
• Familiarity with systems such as Kronos, BirchStreet and Oracle

Physical requirements:

• Lift up to 30lb, actively walk property and willing to stand for up to 8-12 hours.

Pay: $75K Salary. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com