Returns Coordinator

DRiV is one of the world's leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, DRiV is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

RETURNS COORDINATOR

DUTIES:

• Track and expedite customer shipments.
• Document customer discrepancies and problems
• Utilization of customer portals (maintenance and cross reference of information between customer portal and DRiV systems)
• Other duties may be assigned by the manager/management team of the Sales Operations Department
• Assist with researching, entering and following up on annual returns
• Lead returns process for assigned retail customers
• Investigate and advise return centers and sales team on received return discrepancies
• Support warranty team with Amazon warranty process
• Review and process disputes for accuracy against, freight wrong customer billed, vendor compliance and pricing
• Assist with the changeover process, entering and tracking orders
• Work with warranty crediting UAP customer claims

REQUIRED SKILLS/EXPERIENCE:

• Must have excellent communication and telephone skills
• Must have experience in data entry and have good typing skills
• Strong knowledge of Microsoft Office

PREFERRED SKILLS/EXPERIENCE:

• 3-5 years of customer service/phone experience
• Knowledge of SAP computer systems and EDI

REQUIRED EDUCATION/TRAINING: High School diploma or equivalent.

PREFERRED EDUCATION/TRAINING: An associate degree in a business field is strongly preferred.

We are committed to the safety and health of our employees. We adhere to social distancing recommendations and other protocols, ensuring a safe work environment for all.