Customer Quality Lead

Quality Manager or Head of Quality.

Provides day-to-day leadership & management to a small team of quality professionals.

Across function to advise managers of other functions. Within function to provide co-ordination of small, designated team.

With customers up to management level to present Incora's quality performance and influence improvement project priority.

Most of the time within this role will be spent delivering improvement projects to increase customer satisfaction. Accountable for the delivery of improvement plans. Autonomy to make decisions on priorities and approach within established guidelines.

• To build effective working relationship with designated customers, to understand specific customer needs and expectations, and translate into robust processes or customer focused improvement projects to improve working relationship.

• Be the point of technical expertise through knowledge of customer product specifications, requirements and drawing interpretation, to ensure there is focus on resolving issues in a timely manner.

• To contain, investigate and implement corrective actions for customer complaints on all improvement activity, to meet customer expectations.

• Lead customer focused improvement projects to deliver improved performance to customers and to Pattonair.

• Participation in improvement activities at department/company level to enhance business performance.

• Comply with all relevant internal rules, policy and procedures, including those relating to Health and Safety, Data Protection and all those contained within the issued Employee Handbook and Policies and Procedures Manual.

• Undertake other duties and tasks that may be allocated that are appropriate to the job.

• Language Skills

  Ability to read and interpret documents such as safety rules, production reports, operating and maintenance instructions and procedure manuals. Ability to read, write and comprehend simple business correspondence and memos. Ability to effectively communicate information to co-workers or customers in both one-on-one and small group situations.

  Mathematical Skills

  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  Reasoning Ability

  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

  Business Judgment

  Ability to adhere to all company policies and procedures in a professional and consistent manner. Able to apply common sense understanding and use appropriate judgment in routine business situations with supervisor, co-workers and customers.

  Technical Skills

  Knowledge of AS400 system/environment

  Knowledge of Excel, Intermediate

  Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

  Courage Take ownership for issues and problems.

  Collaboration Share knowledge and experience with others Commitment Focus on ensuring internal and external customer expectations are met in a timely way

  Community We value our world and everyone who shares it.

  What Incora can offer you:

  • An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.
  • We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.

  • Very importantly we want to be with you to help your career take off and become part of the Incora Story.

  • Family friendly policies such as 2 weeks paid parental leave.
  • We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.
  • Employer paid Group Life Insurance at 1x salary, STD, and LTD.
  • Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
  • Incora offers a 401K plan with company match.
  • Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees. Full-Time Exempt employees are part of Incora's FlexTime policy, as well as 80 hours of Exempt Sick time.

  Access to certain of the Company's products, materials, and technical data contained in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to "U.S. Persons," which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; and therefore, employment is limited to applicants who meet this "U.S. Person" requirement.Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements.

  We are an Equal Employment Opportunity (EEO) employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

  Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

  With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

  We pride ourselves on offering:

  • Industry-leading capabilities
  • Innovative solutions
  • Greater customer value
  • Trusted supplier relationships
  • Business growth and operational efficiency

  Very importantly we want to be with you to help your career take off and become part of the Incora Story.

  So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you

  Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees. Full-Time Exempt employees are part of Incora's FlexTime policy, as well as 80 hours of Exempt Sick time. Family friendly policies such as 2 weeks paid parental leave. We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot. Employer paid Group Life Insurance at 1x salary, STD, and LTD. Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees. Incora offers a 401K plan with company match.

  What Incora can offer you:
  An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

  We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.