Deskside Support Technician - Onsite
 Cognizant North America | |
life insurance, parental leave, paid time off, paid holidays, 401(k)
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 United States, D.C., Washington | |
| 655 15th Street Northwest (Show on map) | |
 Apr 25, 2025 | |
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Deskside Support Technician - Onsite Location: Washington, DC - (Onsite position) 3-5 years of experience in Desktops, Workstations, Notebooks and similar devices Support and troubleshooting. The position will assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Skills: Desktop support, Windows, ServiceNow, Hardware and software support, Apple MacBook ROLES & RESPONSIBILITIES The roles and responsibilities of Hardware Support Technician are as follows: Provide hardware break fix support, typically by whole unit swap Manage spares provided on site Provide deskside support, as described Execute installations and changes Deliver an excellent level of customer service Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations Interface with multiple levels of end users, management, VIPs' and local technical staff. Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN Responsible for asset tagging and entering all incoming equipment into our asset management system Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware TECHNICAL SKILLS & CERTIFICATIONS Technical Skills Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc. Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office Strong Microsoft Office skills (Outlook, Word, and Excel) Effective communication in English and local languages Salary and Other Compensation: The annual salary for this position is between $37,804 - $86,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #CB #IND123 | |