Site Support Technician (Onsite)

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Tittle: Site Support Technician (Onsite)

Job Summary:

The role involves providing comprehensive hardware and software support services to onsite clients, ensuring system reliability and flawless operations. You will be responsible for deskside support tasks, solve network devices, diagnosing system failures, and implementing effective repair solutions.

• Provide hardware/software support services, including break/fix solutions.
• Perform deskside support tasks such as PC staging, asset management, software installation, solve, printer support, and compliance tasks.
• Process remedy ticket requests and provide end-user support.
• Diagnose end-user system failures and implement repair solutions.
• Fix network devices to ensure connectivity from PCs to the network.
• Implement virus detection and eradication procedures.

• Technical degree or equivalent experience in end-user support.
• Proficient in deskside solve across hardware, software, printing, networking, and file shares.
• Familiarity with MAC and iOS Systems; expertise in resolving Windows 7/10 and MAC OS errors.
• Skilled in the latest Microsoft Office Applications (Office 365).
• Experience with ServiceNow or related ITSM ticketing tools.
• Knowledge of printer and scanner support, as well as customer infrastructure support.
• Mobile device support expertise.
• Familiarity with Microsoft Active Directory, computer asset tracking, and user ID creation.
• Some experience with support and administration of VoIP systems.
• Understanding of Symantec Virus Scan software.
• Ability to lift up to 50 lbs. while moving electronic equipment.
• Excellent customer service skills, ability to multi-task, and a solid team player.

• CompTIA Network+ Microsoft Certified: Windows Server Fundamentals ITIL Foundation Certification

Applications will be accepted until May, 24 2025.

The annual salary for this position is between $39,000 to $79,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.