Leisure Travel Advisor

The Vacation Group is a full-service travel collective bringing together four distinguished agencies under one unified brand. As an Internova Travel Group brand and members of Travel Leaders Network, The Vacation Group offers a broad portfolio of travel services including cruises, solo cruises, custom luxury vacations, and student and group tours.

Formerly CruCon Cruise Outlet, SinglesCruise, Travel Leaders Vacation Center, and Student Tours, we are comprised of an award-winning team of seasoned travel advisors and customer service professionals. The Vacation Group is committed to delivering exceptional value, expert guidance, and personalized travel experiences across the globe. With strong industry partnerships and a client-first approach, The Vacation Group provides travelers with a seamless planning process and access to unparalleled value and exclusive perks.

The combined legacy of its founding brands has earned recognition from leading travel partners including Royal Caribbean, Celebrity Cruises, Norwegian Cruise Line, Oceania Cruises, and many others - making The Vacation Group a trusted name in the travel industry for service excellence and innovation. For more information about The Vacation Group click here.

As a Leisure Travel Advisor, you'll couple your extraordinary customer service skill and product knowledge in the cruise, tour and land vacations with Travel Leaders' best-in-class sales process and platforms to satisfy our clients. Your expertise, attention to detail, and customer following will all contribute to your initial and ongoing success at Travel Leaders Vacation Center.

At TLVC, we think "attitude is everything" and if you have it, we have the training opportunities, tools, technologies, and customer offerings designed to enhance your ability to plan for, sell to, and ultimately delight our customers while exceeding your sales goals.

Provide exceptional customer service resulting in repeat business and referrals.
• Meet or exceed annual sales revenue target.
• Increase sales through developing and maintaining a network of clients and learning their needs.
• Build and maintain strong client relationships (new and existing).
• Provide cruise line, destination, and itinerary recommendations to clients.
• Consult with clients on various insurance, hotel, and other ancillary options.
• Address client issues and concerns. Represent the company professionally by offering competent advice and working directly with suppliers to resolve issues.
• Respond quickly and proactively to client requests.
• Follow company procedures in areas of customer service, booking systems, documentation, pricing, insurance, invoicing, etc.
• Provide input in company strategy and sales direction.
• Demonstrate sound judgment in actions relating to overall sales revenue, including but not limited to perks and amenities.
• Perform client communications (electronic/phone) with various sales campaigns.
• Communicate to Sales and Support teams all pending issues, client requests and items that may need attention while out of the office.
• Participate in other duties and projects as assigned by your agency's management team.
• Embrace the use of our technology platforms, including AgentMate, AgentUniverse and others.
• Understand "what works" in the current travel trends become intimately familiar with the destinations, products and services that will appeal to our customers.
• Be open to a new way of working with prospective clients, including a rigorous protocol for follow up on initial leads as well as quotes and proposals.

• Upbeat Attitude
• College degree or Travel School preferred
• Minimum five (5) years of experience in servicing premium travel clientele
• Proven customer service and sales skills, proactive with clients
• Critical thinking skills to resolve customer issues
• Ability to recognize when management involvement is necessary
• Proven ability to foster and value client and team relationships
• Excellent written, verbal and interpersonal communication skills
• Outstanding organizational skills and attention to detail-including multitasking
• Ability to work under pressure while maintaining a high level of accuracy
• Travel Industry knowledge including worldwide destinations and premium cruise and tour suppliers
• Proficient in industry technology
• Knowledge of Word, Excel and Outlook
• Specialization a plus (destination, travel sector, travel type, special interest, etc.)
• First-hand experience with past travel abroad to multiple countries is a plus for this position

Pay and Benefits

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

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