Field Services Representative II

Note that the study guide and Puddle Stoppers Handbook will be available online ONLY; candidates are responsible for printing the study guide and the Puddle Stoppers Handbook. The study guide and the Puddle Stoppers Handbook will NOT be available after 4:30 p.m. on Thursday, May 29, 2025. Please click HERE to download the Field Services Representative II Study Guide and click HERE to download the Puddle Stoppers Handbook.

Field Services Representative II's make service calls on customers to perform a variety of service, investigation, and collection duties; including turning water on and off; investigating blocked meters, interconnections, high bill or leak complaints, and obtaining and providing a variety of customer service information. Incumbents receive occasional instruction or assistance as new or unusual situations arise and must be fully aware of the operating procedures and policies of the work unit.

Typical duties may include:

*Visiting customer premises to locate, read and turn the meter on or off as required.

*Securing names, addresses and other information to complete water service forms.

*Inspecting meters, connections, plumbing fixtures and lines for leaks or damage.

*Investigating reports of unauthorized water consumption, interconnections and possible backflow to auxiliary water supplies.

*Determining reasons for low or no water complaints.

*Obtaining information required to determine the type of business or residence served and to ensure proper sewer code classification.

*Answering a variety of water service questions, often from irate or difficult customers.

*Determining if repairs are required and notifying the customer and/or the appropriate East Bay Municipal Utility District (EBMUD) unit.

*Using a computerized routing system on a regular basis.

The ideal candidate will have previous experience dealing professionally, calmly and effectively with various people in stressful or difficult situations; excellent communication skills including the ability to interpret and explain complex procedures and policies; the ability to rapidly learn EBMUD water service policies and regulations, including water rate structures; experience working with computers; skill in reading water meters quickly and accurately; and the ability to work independently in the field with minimal supervision.

The salary range is $7,748 per month increasing to $8,135, $8,542, $8,969 and $9,417 after 6, 18, 30, and 42 months, respectively.

EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, creed, sex, gender, gender identity (including transgender status), gender expression, marital or registered domestic partnership status, age for individuals age forty or older, national origin, ancestry, disability (mental or physical), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy (including childbirth, lactation or related medical condition), pregnancy disability leave status, domestic violence victim status, political affiliation, and other categories protected by federal, state and/or local laws.

1.Completion of the twelfth grade or its equivalent.

2.Two years of office or field experience in which a major responsibility was the interpretation and enforcement of complex regulations and policies in order to resolve customer complaints; OR

3.Two years of meter reading experience.

4.Possession of a valid California driver's license and a satisfactory driving record.

Uniforms are required for this position and will be provided. Candidates must be physically capable of performing the critical and important duties of the job, including having sufficient agility to climb stairs and ladders; to crawl under, over and around obstacles such as shrubbery; to turn meters on and off; and sufficient strength to maneuver meter covers weighing up to 100 pounds with the proper equipment. Must be able to work outdoors in a variety of conditions, including inclement weather. Must be willing to travel from site to site, working closely with the public. Must be willing to work overtime and weekends as needed. Must be willing to work night shift hours when necessary.

Equivalent combinations of education and experience may be considered. To be considered under the "equivalent combination of education and experience" provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position. For more information, see our FAQ page at http://www.ebmud.com/jobs/job-resources/job-faqs-frequently-asked-questions/.

1.Submit a completed EBMUD application and the required supplemental question responses online at www.ebmud.com by 4:30 p.m. Friday, May 9, 2025. Only the first 200 qualified applications will be accepted by the Recruitment Division online at www.ebmud.com during the filing period.

2.Candidates must achieve a passing score on each test part to advance to the next step in the selection process.

3.Application materials will be reviewed and those applicants meeting the minimum requirements will be invited to an in-person written test, scheduled for Friday, May 30th or Saturday May 31st, 2025. Note that the study guide and Puddle Stoppers Handbook required for the test will only be available online until 4:30 p.m. Thursday, May 29th, 2025; candidates are responsible for accessing the study guide and Puddle Stoppers Handbook before this deadline.

4.Candidates must pass all portions of the written test to continue in the selection process. The written test will be weighted 40% of the overall score. Those passing the written test will be invited to a panel interview (weighted 60% of overall score). This step is scheduled to take place in late-June.

5.Successful candidates in both the written test and the panel interview will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancies, as well as others occurring over the next 12 to 24 months.

6.The probation period for this position is 6 months. For those holding civil service status the probation period is 6 months.

7.All employment offers are conditional, pending the results of a Live Scan background screening. All selected finalists must participate in the Live Scan background screening process to remain in consideration for EBMUD employment.

As the first step in the selection process, responses to the supplemental questions must be submitted online with the regular EBMUD application. Please provide thorough, accurate descriptions of assignments you have personally performed. Should you respond with comments such as "see application" or "see resume" instead of addressing the questions directly, your application may not be considered.

Note that your employment history will be verified during this selection process, and you may be disqualified if you do not meet the job requirements or if you do not accept the work conditions.