| We are seeking a detail-oriented and tech-savvy Third Party Support Specialist to join our dynamic team. This role provides exceptional support to both internal teams and external vendors, ensuring a seamless customer experience through effective issue resolution, technical troubleshooting, and continuous process improvement. You'll serve as a key liaison between business and technology-leveraging APIs, production systems, and customer service practices to deliver excellence. |
WHAT WE CAN OFFER YOU:
- Estimated Salary: $59,000 - $62,000, plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. [remove if open to sponsorship]
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What You'll Do:
- Provide exceptional customer service via phone, email, and instant messaging, responding to both internal and external inquiries promptly and efficiently.
- Utilize internal systems to troubleshoot, resolve, and document technical issues and service requests.
- Enter and track all customer interactions in the ticketing system, ensuring timely updates and resolution.
- Support customer onboarding, training, and day-to-day troubleshooting related to API-enabled services, case implementation, EDI, billing, and eligibility.
- Analyze and resolve issues related to data inconsistencies and business process anomalies.
- Actively monitor and manage open tickets and ensure communications are proactive and solutions are thorough.
- Collaborate across support groups and application teams to coordinate resolution efforts, escalate issues when needed, and track systemic problems to root cause.
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What You'll Bring:
- 3-5 years of group insurance service, operations or technical support experience
- Solid knowledge of desktop software tools such as Microsoft Word, Excel, PowerPoint, Access, Outlook and other support tools.
- Strong analytical skills, problem solving and sound decision-making abilities.
- Strong presentation, verbal and written communications skills. Ability to adapt quickly to new business and technologies
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exceptional customer service.
- Able to work remotely with access to a high-speed internet connection and in a listed location.
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PREFERRED: Knowledge of the benefits business functions, processes and procedures, and customer's work processes and terminology.
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We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams
Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely! Fair Chance Notices #Circa
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Mutual of Omaha
$59,000 - $62,000
paid holidays, 401(k)
Apr 28, 2025