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Junior Encompass Administrator

Presidential Bank
$28.85 - $38.46 - Presidential Bank, FSB offers a full range of benefits, including paid vacation and sick leave, medical, dental, vision, short- and long-term disability, life insurance and retirement plans. Presidential Bank, FSB pays overtime at a r
United States, Maryland, Bethesda
4600 East-West Highway (Show on map)
Apr 28, 2025
Presidential Bank has an opportunity for a Junior Encompass Administrator to join our Mortgage Technology team. In this role, you will assist with configuring the Encompass workflow and associated vendors. In addition, you will provide tier 2 support to our Encompass users exposing you to the whole breadth of the mortgage process with the opportunity to grow in knowledge and skill. Presidential Bank was organized in 1985 with a philosophy to provide responsive, professional service through local, independent leadership. With a robust benefits package and an employee-oriented working environment, there's never been a better time to join. This position may be fully remote. JOB RESPONSIBILITIES Assists the Mortgage Technology team with Encompass and vendor configuration Tests changes prior to deployment Documents any alteration to configuration or process in our change management system and user-facing job aids Utilizes helpdesk ticketing system to provide escalated support to users including but not limited to: Advanced Encompass and vendor configuration Mavent, Fee Variance, and other compliance-related topics Internal workflow Provides end user training on the LOS and vendors when needed Stays current with system changes and updates Stays current with internal workflow Performs other duties as assigned Qualifications MINIMUM REQUIREMENTS One to three years executing advanced configuration changes in Encompass LOS One to three years within mortgage industry or other related experience Bachelor's degree preferred REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Ability to make correct and functional changes to Encompass and vendors Ability to apply understanding of mortgage workflow, Encompass, and vendors to execute business requirements Ability to test and document all system and workflow changes thoroughly Ability to think logically and apply troubleshooting discipline to determine the root cause of complex problems and propose appropriate solutions Working knowledge of mortgage process, including regulations, departmental relationships, terms, and documents Ability to think logically and apply troubleshooting discipline to determine the root cause of complex problems Outstanding customer service on escalated issues, including under time pressure Ability to learn and explain new system functionality to users of all skill levels Strong verbal and written communication skills Strong information technology skills Proactive and self-motivated Works well as part of a team