Global Backlog Strategist

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

The Global Backlog Strategist will be responsible for communication between partners within the Supply Chain team including working directly with OES Materials Planning and Manufacturing Operations to manage backlog at a product level with a goal of improving the availability of products to meet customer required dates and reduce expedite requests.You will be part of the Global Prioritization Organization within OES. The Global Backlog Strategist will have broad ranging responsibilities including managing product backlog globally. You will review and prioritizing orders, responding to expedites or Delivery Improvement Requests (DIR's) placed by Customers, Distributors, and team members. You will report directly to the Global Prioritization Organization (GPO) Manager and will be a Subject Matter expert in this role.

• Determine and set appropriate priority for open order lines at a product level globally by using planning information, input from BU, sales, and operations.
• Review and process expedite requests or DIR activities, international expedites, and escalations at a product level globally.
• Respond to escalation issues, engage plant leadership or supervisor when appropriate.
• Partner with the BU, sales, materials planning and manufacturing operations to provide proactive support for product shortages to reduce the need for customers to enter expedite requests or Delivery Improvement Requests.
• Proactively identify product delays or impactful demand changes and take actions to improve availability. Partner with Demand Planning, Materials Planning and Manufacturing Operations to ensure appropriate forecast and lead times are utilized.
• Assist in the analysis and correction of all issues related to their area of responsibility.
• Solve customer issues using a positive, proactive customer centric mindset. Recognize and identify customer needs and respond with urgency. Work with others to determine alternative solutions as required that meet or exceed customer expectations.
• Coach and train internal and external stakeholders to the GPO processes to enhance the customer experience.
• Assist in projects as assigned by management staff. Lead and provide periodic updates on assigned projects or other initiatives, as defined by Supervisor/Managers.
• Responsibility for content of Standard Operating Procedures; provide changes to Quality Assurance/Global Competency organization for updating of documents.
• Provide recommendations relevant to the improvement of policies and procedures.
• Provide direction and prioritization to our distribution centers on quality inspection, receipts and shipment.

• Bachelor's degree in business or related field, or equivalent
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• A minimum of 3 years of customer service and / or material planning experience in a fast paced, high volume environment.
• A Bachelor's degree in Supply Chain Management.
• Possess well-rounded knowledge in supply chain, materials planning, and logistics.
• Proven track record in resolving customer issues through a customer centric mindset.
• Exceptional problem solving and project management skills.
• Expertise in SAP and other Rockwell Automation's business systems is required.
• MS Office suite experience.
• Working knowledge of web-based tools.
• Excellent customer relations / service experience.
• Fluent in English, both written and verbal

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.