Director- Transformation Office

The Director of Transformation office is responsible for working collaboratively with leaders across the Lumen organization to design, execute, and lead multiple teams through transformation change efforts of varying size and complexity. This role will utilize change management principles, processes, and tools to focus on driving financial and operational results, leading change strategy, assessing stakeholder impacts and organizational readiness, recommending and/or implementing appropriate communication, training, and behavioral change solutions, and measuring effectiveness to enhance organization, group, and individual performance.

Allows for work from home within the United States.

Lead Teams: Guide the design and implementation of targeted strategies, including identification of change impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long-term sustainability. Provide strong leadership to inspire and motivate teams, fostering a culture of collaboration and high performance.

Governance Structure: Facilitate cross-functional coordination across project plans, lead workstream dependencies, and manage the impact on downstream working groups. Oversee overall transformation activities, plans, and schedules associated with deliverables/milestones. Establish and maintain a robust governance structure to ensure accountability and transparency in project execution.

Strategic Mindset: Track updated accomplishments, KPIs, key issues, and/or change controls. Lead working group meetings and create weekly project status and executive reporting. Develop and implement strategic initiatives that align with the organization's long-term goals and objectives.

Proactive Engagement: Engage with stakeholders to identify challenges, recommend solutions, and manage expectations. Anticipate customer/employee needs, recognize and act on opportunities to enhance experience. Build and maintain strong relationships with key stakeholders to ensure alignment and support for change initiatives.

Data Analysis: Gather and analyze data, evaluate results, and develop recommendations and roadmaps across multiple workstreams. Recommend measures/metrics to monitor aligned with tactical plan execution/implementation and track measured progress. Partner with the finance team for value assessment and tracking.

Cross-Functional Collaboration: Build and maintain effective partnerships with key cross-functional leaders and coach/guide project teams. Foster a collaborative environment that encourages innovation and continuous improvement.

Additional Duties: Complete all other assigned duties.

• Bachelor's degree in Business, Operations, or a related field.
• 8 - 10 years related experience and 3+ years experience at manager level.
• Recognized as a leader with outstanding communication, presentations, and interpersonal skills.
• Ability to quickly establish credibility and rapport with a broad set of executives, C-Suite and constituencies.
• Strong interpersonal and influence skills; effectively convey ideas through clear communication in team discussions, presentations, and documents to garner support for projects.
• Ability to interpret financial statements and P&L.
• Champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance.
• Strong results orientation with a demonstrated track record of success.
• Thrives in an organization with high operational rigor, is a self-starter, and is agile
• Passion for building and sustaining high-performing teams.
• Experience negotiating and liaising with multiple operational contacts at all levels up to executives.
• Applies a quantitative approach to problem solving, and has intermediate to advanced excel and technical skills.
• Experience working for publicly held, US-owned, global corporations.
• Ability to travel up to 20% of the time for meetings and presentations
• Ability to work with sensitive financial data and maintain confidentiality.
  

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

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