Project Manager

Tyler Technologies' Arkansas State Enterprise is seeking to hire a detail-oriented, people-focused Project Manager to join our team in Little Rock, AR. This role is key to delivering exceptional digital services to Arkansas state agencies and local governments. You'll work directly with agency stakeholders, managing projects from inception to deployment, and serving as their ongoing partner.

This role is a critical part of the team with varied and broad responsibilities, including account & project management. This role reports to the Director of Operations and works closely with executive leadership. Excellent written and verbal communication skills are a requirement for this position.

This position will be required to be a resident of or relocate to the central region of the state of AR.

Location

Little Rock, Arkansas

Responsibilities

• Act as the primary point of contact for assigned agency partners, overseeing all aspects of project coordination, implementation, and follow-through.
• Manage project schedules, deliverables, risks, and dependencies to ensure successful, timely, and high-quality delivery of digital solutions.
• Translate business and functional requirements into detailed documentation, including scope definitions, work plans, and testing protocols.
• Lead cross-functional internal meetings and client check-ins to communicate progress, resolve issues, and maintain alignment.
• Drive testing, quality assurance, and launch activities to ensure all deliverables meet client expectations and Tyler's standards.
• Maintain accurate project records and documentation using tools such as Monday.com and Salesforce to track status, decisions, and outcomes.

• Establish and maintain strong working relationships with key government decision-makers, acting as a strategic partner and trusted advisor.
• Effectively communicate the value of Tyler's digital government solutions through tailored presentations and product demonstrations.
• Proactively identify client needs and business goals to align project development with broader strategic objectives.
• Analyze existing business processes, pain points, and workflows to recommend digital solutions that drive operational efficiency and improve public service delivery.
• Collaborate with internal teams to ensure solutions are positioned and implemented to maximize long-term client success.

• Conduct thorough functional testing, coordinate resolution of issues with internal development teams.
• Validate enhancements and new features prior to client delivery.

• Provide post-launch client support, acting as a problem solver and solution strategist.
• Identify and implement process improvements to enhance service quality and client satisfaction.
• Assist with customer service escalations and internal troubleshooting when needed.

Qualifications

• Bachelor's degree in Business, Communications, or a related field (preferred).
• 3-4 years of experience in project management, software development, or client services roles.
• Strong interpersonal and communication skills-must be an active listener, confident speaker, and clear writer.
• Proven ability to manage multiple projects simultaneously and work independently with minimal supervision.
• Demonstrated success in building client relationships and delivering impactful results.
• Experience with project management software (e.g., Monday.com, Jira).
• Familiarity with CRM platforms (Salesforce experience a plus).
• Proficient in Microsoft Office Suite (especially Excel) and Microsoft Teams.
• Comfortable using Google Workspace (Docs, Sheets, Slides, etc.).
• SQL and basic programming knowledge are a plus.
• This position requires residency in Central Arkansas, with in-person meetings at partner sites and/or the Tyler office.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.