Access Services Technician

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

At the University Libraries, you are part of a welcoming, inclusive, open library community that advances research, teaching, healing, and creativity on campus and far beyond. Here, we strive to create an environment of respect and collaboration, where vision and innovation can flourish.

The University Libraries aspires to set the standard for public university research libraries in the digital age.

As one of the premier libraries in the South, we are an essential partner in the research, education, clinical care, and public service missions of UNC-Chapel Hill. The library system includes 10 on-campus Libraries, with nearly 10 million volumes, rich archival collections, and a growing investment in digital collections.

The University Libraries serves campus and broader communities that reflect the socioeconomic, ethnic, and religious diversity of the state of North Carolina, and we maintain a welcoming, inclusive, and open educational and workplace climate for all. We strive to create an environment of respect and collaboration where vision and innovation can flourish. Learn more about our Strategic Framework including our pillars, values, and priorities by visiting https://library.unc.edu/about/strategic-framework/.

This position is primarily responsible for assisting patrons with library services, including media and design, in the Undergraduate Library. The Access Services Technician will search for, and check out, library materials such as books, DVDs, and equipment. They also help users find and access the library's databases and streaming media resources. This position supervises the main UL Service Desk daily, including managing and directing the service desk assistants who are working during those times and liaising with facilities and housekeeping staff to address relevant needs as they are reported.

The Access Services Technician is secondarily responsible for the execution of various special projects under the direction of permanent Undergraduate Library & Media and Design Center supervisors.

High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.

* Demonstrated experience providing strong customer service in a fast-paced, dynamic educational setting.
* Demonstrated experience locating and analyzing data contained in complex online systems, such as scholarly databases, online catalogs, or financial systems.
* Demonstrated experience communicating clearly, while explaining policies and delivering public service support.
* Demonstrated commitment to fostering library environments in which all members of the campus community feel welcome.
* Demonstrated attention to detail.

* Familiarity with the services, spaces, technology, and collections provided in a modern academic library.
* Working knowledge of library systems (ex. ILLiad, Sierra) or automated circulation system.

* Must have the ability to move 30 lbs with or without reasonable accommodation.
* Must have the ability to move loaded carts with or without reasonable accommodation.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.