Primary DetailsTime Type: Full time
Worker Type: Employee
The Opportunity:
Provide strategic direction and leadership for Claims operations by developing and executing plans to align with department business objectives and improve cost effectiveness and service quality.
- Location: Ramsey, MN, USA Remote
- Work Arrangement: Remote or Hybrid
- The salary range for this role is: $184,000 - $345,000
Your new role:
- Drive efficiency of claims processing by providing direction for analyzing and assessing current solutions to recommend strategies for improved outcomes and alignment with business growth and development.
- Guide the achievement of claims best results by ensuring proper coverage analysis, assessment of liability, evaluation of damages and a thoughtful, disciplined approach to optimize department operations and implement best practices.
- Drive collaboration and engagement with key stakeholders by ensuring information sharing of trends, potential and real claim issues and outcomes to achieve inter-department collaboration and business results.
- Share subject matter expertise and influence leaders by communicating comprehensive impact of implementing solutions to demonstrate and encourage wide adoption of processes and procedures.
- Manage Claims audit risk by analyzing department processes and identifying opportunities to avoid failures, respond to and remove critical risks identified through audit, and proactively plan/coordinate audits to ensure achievement of business goals and delivery of financial results.
- Partner with senior business leaders by collaboratively analyzing gaps, identifying opportunities for continuous improvement and developing advanced, long-term solutions to simultaneously benefit business units and the global organization.
- Plan, allocate and manage financial budget by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility.
Required Qualifications:
- Significant experience in claims strategy, planning and execution
- Significant experience in technical solutions for claims management
- Significant experience in large scale business transformation and continuous improvement in a service environment
- Significant experience in experience managing or leading others
Preferred Qualifications:
- Advanced working knowledge of claims processes and best practices, including understanding of industry trends, competition and the marketplace
- Comprehensive knowledge of project management, continuous improvement methodologies and application
Note: QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.
Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.
QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:
- Hybrid Working - a mix of working from home and in the office
- 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
- Competitive 401(k) program with company match up to 8%
- Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
- Tuition Reimbursement for professional certifications, and continuing education
- Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community
To learn more, click here: Benefits | QBE US.
Why QBE? What if you could have a positive impact - at work and in the world?
At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact. Join us now, so you can be part of our success - and we can be part of yours! https://www.linkedin.com/company/qbe-north-america/ Commitment to Diversity QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information. Equal Employment Opportunity: QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. Supplementary information
Skills: Claims Auditing, Claims Management, Coaching for success, Critical Thinking, Customer Service, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Portfolio Management, Process Improvements, Professional Networking, Risk Management, Stakeholder Management, Team Development
How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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QBE Americas, Inc.
tuition reimbursement, 401(k)
May 01, 2025