New

Production Support Analyst

TEKsystems
$40.00 - $45.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Columbus
May 01, 2025
Description The Production Support Analyst is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements. Work closely with other team members as well as work independently to be able to resolve issues. Responds to user requests and incident tickets requiring application-level intervention. Monitors team ticket queue and email inbox and works to resolve issues in a timely manner. Develop and maintain accurate technical and user documentation. Troubleshoot minor and major system issues in a timely manner and escalate to our Vendor when necessary. This includes system and/or data related issues. Collect and provide reporting applications health and usage metrics. Work with team members, Vendors, system/database administrators, and end users to resolve issues. Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies. Must be able to quickly work through situations to determine impacts. Performing operational tasks (monitor logs and job statuses to confirm successful completion) Skills required: Good verbal/written communication skills with attention to detail Reading/Writing SQL Queries Splunk Dynatrace - monitoring both application and database servers Ability to navigate Windows Servers and IIS configurations Ability to read and navigate application and system Log files Skills Support, Troubleshooting, Windows 10, splunk, dynatrace, SQL Top Skills Details Support,Troubleshooting,Windows 10,splunk Additional Skills & Qualifications -Looking for someone who is familiar with servers -SQL - someone who can read and write SQL queries -Close to 30 applications, but a lot of what they do is initial troubleshooting. -Home Mortgage Lending Origination oApplication is Net Oxygen -Soft skills are important oAbility to remember what they learned last week and apply it to a new situation oSomeone who is willing to learn and keep their cool/calm Pay and Benefits The pay range for this position is $40.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Columbus,OH. Application Deadline This position is anticipated to close on May 15, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.