Site Operations Associate - West Elm

About the Role

As a Site Operations Associate, you will play a key role in driving seamless product launches and maintaining the integrity of our eCommerce experience. You will be responsible for managing and optimizing product data, identifying areas for improvement, and collaborating with cross-functional teams to ensure every product page reflects our brand standards and provides a best-in-class shopping experience.

Responsibilities

• Create and maintain accurate SKU records in the content management system to support product launches and site merchandising.
• Manage and update eCommerce data including SKUs, PIPs (Product Information Pages), subsets, and product attributes to ensure consistency and accuracy across all platforms.
• Conduct regular audits of product pages to identify and address user experience issues, ensuring alignment with brand and category standards.
• Enhance browsing experience by optimizing related product features such as "also in the collection" and cross-linking strategies.
• Troubleshoot and resolve data or content issues in the web content management system, ensuring product availability and presentation are not disrupted.
• Collaborate with merchandising, product development, content production, eCommerce teams, and third-party vendors to ensure the successful and accurate setup of product information pages.
• Ensure SKUs are merchandised in alignment with department-specific style guides to support optimal product discovery and conversion.

Serve as a subject matter expert for your assigned category, acting as a key point of contact for eCommerce-related questions and process improvements.

You Are:

• A collaborative team player who enjoys cross-functional partnerships and problem-solving.
• Results-oriented and energized by new challenges and opportunities.
• A proactive thinker with a business-owner mindset, ready to make informed decisions and take calculated risks.
• An advocate for innovation and continuous improvement.
• Detail-oriented with high standards for accuracy and consistency.
• Always looking for ways to grow, and encouraging others to do the same.

Criteria

• 2+ years of experience in an operational role within eCommerce, Merchandising, or related field.
• Strong analytical and technical aptitude with a solid understanding of product data systems.
• Excellent time management and communication skills.
• Demonstrated experience working cross-functionally in a fast-paced environment.
• Advanced Excel skills, including use of complex formulas.
• Familiarity with AirTable and/or QlikSense is a plus.
• Bachelor's degree preferred.
• This role requires being onsite in the Dumbo Brooklyn office

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Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health

Continued Learning

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

The expected starting pay range for this position is $60,000 - $65,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.