End User Support - Temp Hire (2025 Fall Semester Support Temp)

Job Description:

The University of Minnesota's (UMN) Office of Information Technology (OIT) seeks 10 temp/casual
employees for User Support. This is a full-time position that we anticipate lasting 13 weeks (not to exceed
67 calendar days of work). This staff augment would assist with increased user
support needs and increased user contacts due to the Fall Semester Start.

Please note: Current students at the University of Minnesota will not be considered for this position.

Interested in an opportunity to learn and work with a variety of technologies across a broad platform? At
the University of Minnesota - Office of Information Technology, we are currently seeking temporary User
Support Service Desk Consultants to join our support team that helps customers build positive
relationships with technology to further progress the research, education, and outreach missions for the
institution. As part of the team, you would use your unique talents to problem-solve and attend to
customers' concerns empathetically and with compassion, and to support inclusion and diversity efforts of
the University of Minnesota and OIT. This position will provide an opportunity to work with multiple groups
within the User Support as well as customers across the University. Join our team and help us make a
positive difference to the University as an end user support technician!

Job Responsibilities:

• Consult with customers and assist with questions and issues related to the University's services.
• Use a ticketing system to respond efficiently and accurately to customer questions, concerns, and
  requests.
• Exercise strong decision making skills and appropriate discretion related to severity and
  prioritization of incidents.
• Monitor incident resolution to meet service level expectations.
• Build knowledge of new products and service offerings to provide effective advice and guidance
  to users.

Required Qualifications:

• Experience and proficiency with multiple operating systems.
• Strong customer focus and experience working in a customer facing role.

Preferred Qualifications:

• Experience in producing end-user documentation and training guides
• Experience and proficiency with various technologies
• Commitment to support the University's goal of creating a positive and inclusive campus climate.

Pay Range: $18.75 per hour; depending on education/qualifications/experience.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).