PROGRAM COORDINATOR (REMOTE)

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Program Coordinator, Epic Change Control, will play a pivotal role in the Operations department by facilitating the creation and maintenance of Epic change control processes, supporting tools, and documentation. The individual in this role will significantly impact member experience, by mitigating the risk of preventable errors and disruptions through a robust change control process and education plan. The Program Coordinator will build and maintain strong relationships with technical experts and leaders across multiple Epic applications and departments, ensuring effective communication and collaboration as change control processes and tools are developed and incorporated into employee learning and release processes. This position involves coordinating and facilitating CAB meeting agendas, recording CAB decisions, and analyzing data to identify areas for continuous improvement and implement solutions. The Program Coordinator may also participate in aspects of Epic product road mapping groups, assisting to achieve alignment with organizational goals and standards. The ideal candidate will demonstrate curiosity and leadership, bringing a strong understanding of change control processes, ability to drive process and tools improvements, and leveraging their experience with Epic Content Management Tickets and Data Courier and knowledge of ITIL best practices.

Essential Duties

• Data Collection and Analysis: Collect, analyze, and report on programmatic data to assess the effectiveness of workforce development initiatives.
• Content Creation & Documentation Management: Review, write, and maintain internal documents, ensuring the information is up-to-date, accurate, and easy to understand.
• Support and Communication: Respond to queries promptly and professionally, demonstrating a sense of urgency and high integrity.
• Program Coordination: Coordinate the creation, implementation, and continual improvement of change control processes and standards, ensuring they meet the needs of participants and leaders and align with organizational goals.
• Meeting and Project Coordination: Schedule, organize, and coordinate meetings and projects related to change control and quality improvement initiatives, ensuring timely completion and effective collaboration.
• Team Collaboration: Work collaboratively across departments to support the successful execution of initiatives you lead or participate in.
• Other duties as assigned.

• Bachelor's or equivalent relevant combination of education and experience
• 2+ years project or program management experience required
• Intermediate Microsoft Office skills, particularly with Excel, PowerPoint, and Word
• Experience with client-facing communication and customer service
• Experience with tele- and web conferencing applications
• Excellent verbal and written communication skills with exceptional attention to detail
• Excellent organizational and prioritization skills
• Ability to analyze information from multiple formats and report concisely on metrics
• Epic Data Courier Certification or Epic Data Courier Mover Badge is highly desired
• ITIL training or certification is highly desired
• Proficiency with Jira or other ticketing system is highly desired
• Proficiency with Smartsheet or other project management system is a plus
• Proficiency or certification in an Epic application is a plus

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is 100% remote organization. Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel will be required to support our member organizations on-site based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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