Customer Service Rep

Woodward's Diversity, Inclusion and Belonging Commitment

At Woodward, no matter where you are from, your physical appearance, or how you identify, you deserve the opportunity to reach your greatest potential. We are on a journey to achieve this as an organization and want to work closely with our members to set the right path.

We humbly acknowledge this will be an imperfect journey. Yet, we are steadfastly committed to embracing the power of diverse people, perspectives and experiences for our current members, attracting the best talent across our communities, and creating an inclusive and rewarding workplace for all.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Preferred Incumbent Identified

• Level 1: Estimated hourly base pay: $22.27 (minimum) - $27.84 (midpoint) - $33.41 (maximum)
• Level 2: Estimated hourly base pay: $24.77 (minimum) - $30.96(midpoint) - $37.15 (maximum)

• All members included in annual cash bonus opportunity
  • 401(k) match (4.5%)
  • Annual Woodward stock contribution (5%)
  • Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays, including floating holidays
• Industry leading medical, dental, and vision Insurance upon date of hire

• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave
• Paid parental leave
• Adoption Assistance
• Employee Assistance Program, including mental health benefits
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Member referral bonus

• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
• Voluntary benefits, including:

• Home / Auto Insurance discounts
• Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Are you ready to make your mark? If you're a customer-oriented individual with experience in supporting customer purchase order management and support, we have an exciting opportunity for you. Woodward is hiring for a Customer Support Representative at our Loves Park Campus. This position is on 1st shift and will support account administration and interfacing with customers on new sales, repair and warranty orders.

What You Will Be Doing

• Processing and maintaining customer purchase orders, external purchase order systems and electronic data interchange (EDI)
• Responding to customer pricing requests per established price list.
• Interacting with other departments as required on various items including, but not limited order status, delivery updates, warranty & quality issues, etc.
• Filing and maintaining customer documentation such as purchase orders, sales orders, pricing requests, etc.
• Interfacing with customers on a day-to-day basis
• Over-time may be required with little or no notice to accommodate customer needs.
• Working with Woodward and customer portal systems and databases to maintain customer purchase orders, status updates, etc.

What We Are Looking For

Level 1

• High School Diploma is required.
• Previous experience in a customer-interface role or business process understanding through formal study is required.

Level 2

• High School Diploma is required.
• 2 years previous experience in a customer-interface role or business process understanding through formal study is required.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an Equal Opportunity Employer

EO/AA/M/F/Disabled/Protected Veterans

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