Flex Year Round
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
- Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
- Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
- Subsidized meals at Employee Dining Rooms offered for staff while on shift
- Subsidized housing options available for seasonal full-time staff
- Discounts for staff members at restaurants, shops, and service providers in Park City
- Healthcare options are available for staff members
- 401k plan with company match
PURPOSE OF POSITION: The Guest Services Supervisor plays a key role in delivering exceptional front desk experiences to Deer Valley guests and owners. This position ensures smooth daily operations, supports the Guest Services Manager, and leads the front desk and concierge teams in upholding Deer Valley's service standards and values.
RESPONSIBILITIES:
Front Desk & Concierge Operations
- Oversee day-to-day front desk and concierge operations, ensuring alignment with departmental goals and delivery of the Deer Valley Difference.
- Supervise guest check-in/check-out, phone communication, and concierge services such as dining, transportation, and activity reservations.
- Support administrative tasks including processing guest charges, reconciling folios, and selling lift tickets.
- Ensure the front desk workspace remains clean, organized, and well-stocked to uphold service standards.
Leadership, Coaching & Communication
- Directly supervise front-line guest services staff, providing on-shift leadership, coaching, and support.
- Deliver timely feedback and performance input to team members, reinforcing expectations and modeling professionalism.
- Communicate clearly and consistently with staff regarding departmental updates, expectations, and service priorities.
- Elevate employee concerns or relations issues to management as appropriate.
Scheduling, Staffing & Training
- Create and manage seasonal, monthly, and bi-weekly schedules, ensuring adequate coverage and workload balance.
- Support recruitment, onboarding, and ongoing training of new and existing staff in partnership with the Guest Services Manager.
- Adjust daily assignments and staffing needs in response to business volume and guest flow.
Guest & Owner Experience
- Actively engage with guests and owners to deliver exceptional service and resolve issues with urgency, empathy, and respect.
- Coordinate across departments to ensure residences are guest-ready and any service issues are promptly addressed.
- Oversee VIP experiences, pre-arrival communications, and special requests to create memorable stays.
Lodge Operations & Vehicle Oversight
- Assist Resident Managers at Flagstaff, Silver Strike, Argent and One Empire with the delivery of breakfast and apres-ski services, including setup, food handling, and cleanliness.
- Maintain compliance with resort vehicle policies; ensure safe and proper use by authorized staff.
Systems & Financial Accountability
- Efficiently operate a variety of resort systems including Maestro, Norm, Fred, Managers Plus, Kipsu, and Microsoft platforms.
- Ensure accurate handling of payments, charges, credit card transactions, and invoices.
QUALIFICATIONS:
- Minimum of 1 year of supervisory experience, preferably in hospitality or guest services, with a demonstrated ability to lead and motivate a team
- Exceptional communication and leadership skills with a strong focus on guest satisfaction.
- Proficient in multitasking and time management in a fast-paced environment.
- Strong computer skills with the ability to quickly learn internal systems.
- Must be at least 21 years of age with a valid driver's license and clean driving record.
- Flexibility to work varied hours including evenings, weekends, and holidays.
DATES OF EMPLOYMENT:
PAY RATE:
Deer Valley Resort is an Equal Opportunity Employer.
|
Deer Valley Resort
401(k)
May 04, 2025