Market Relations Manager (Pensacola Area)

Job Summary
Responsible for providing designated support to key employer groups and/or agencies. Primary responsibility is providing strategic collaboration with groups and/or agencies, applying a deep level of knowledge of the business, effectively representing our Company and ultimately supporting enterprise sales and retention objectives.

Essential Functions

Relationship Performance Responsibilities

* Develop and maintain strong relationships with aligned agencies and/or groups and their business partners as well as other key influencers
* Achieve a differentiated understanding of agencies' organization and business processes, both formal and informal
* Educate agencies and/or groups on Florida Blue's sales processes, products, policies and procedures and support the appropriate execution, including the coordination of non-standard benefits and other contractual arrangements
* Communicate state and federal legislation impacts and assist agencies and/or groups with implementing procedures to support legislative changes
* Act as liaison or key point of contact between agencies and/or groups, internal and external business partners, TPA's, reinsurers, Florida Blue and other Florida Blue plans
* Build strong partnerships with internal and external business partners who support the servicing and selling of our products

Account Service Performance Responsibilities
* Act as a liaison and primary point of contact between agencies and/or group and internal/external business partners
* Manage resolution of escalated/complex issues in collaboration with sales, sales support and internal business partners
* Utilize problem-solving skills and influence with internal key stakeholders to innovate, enhance, and implement processes and systems capabilities, to meet the unique needs of the agencies and/or groups
* Develop and implement tactical plans based on group needs analysis and continually update strategy as situation changes
* Manage and conduct the development, coordination and distribution of enrollment materials, enrollment/education meetings and additional administrative requirements for agencies and/or groups
* Support and coordinate the Florida Blue retention processes including periodic account meetings with group decision makers and other key individuals
* Coordinate and deliver group specific analytical data and reports to identify emerging trends for agencies and/or group
* Facilitate and coordinate multiple tasks with internal business partners to promote and enhance health and wellness programs for groups/members
* Provide support as needed throughout the group implementation/renewal process
* Manage and ensure smooth operations of all aspects of the group's plan and benefits throughout the policy term

Development and Administrative Performance Responsibilities
* Manage own personal and professional development
* Seek and successfully complete stretch assignments
* Identify opportunities and demonstrate success in mentor and coach others to achieve results.
* Proven ability to effectively communicate with agencies and/or groups to ensure a collaborative partnership
* Proven ability to act as change-agent and successfully facilitate adoption of change
* Proven ability to efficiently manage time, territory, costs and administrative requirements by effectively planning and carrying out plans to ensure that support activities are achieved at reasonable cost
* Comply with state and regulatory requirements and corporate policies and procedures
Perorm unplanned assignments as the leader may deem necessary

What is Required?

* 3+ years related work experience to include service, marketing or sales position, preferable in the health care or employee benefits arena
* Related Bachelor's degree or additional related equivalent work experience
* 2-15 Resident Health & Life (Including Annuities & Variable Contracts) Agent License Upon Hire
* Valid Driver's License Upon Hire
* Proven ability to identify and address complex business issues
* Proven excellent problem solving skills
* Proven superior presentation, written, and communication skills
* Proven excellent customer relation skills
* May require day travel time including overnight stays, occassionally
* Incumbent may need to reside in the area where the position is housed
* Proven ability to handle multiple tasks in a fast-paced environment
* Proven ability to facilitate multi-functional work groups; demonstrated team/collaborative

What We Would Prefer You Have:
Knowledge of Florida Blue policies and procedures to effectively manage and coordinate assigned agency sales and service personnel

Multi-lingual Experience with SharePoint

General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Physical/Environmental Activities
Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Frequently May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Occasionally May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. Occasionally Must be able to ascend and descend ladders, stairs, or other equipment. Occasionally

What We Offer:
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan including employer match;
• Paid time off, volunteer time off, 10 holidays and 2 well-being days;
• Additional voluntary benefits available; and
• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Annualized Hiring Range: $63,800 - $79,700

Annualized Salary Range: $63,800 - $103,600

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.