Repair and Troubleshoot Supervisor

Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, L-1 and TN. Ericsson also does not hire F-1's working on EAD for this position.

About this opportunity:

As a Technical Shift Supervisor, you will lead a team of troubleshoot and repair personnel of product failures for the EFA 5G Smart Factory your function to support volume production and NPI activities. You will be responsible for overseeing the daily operations of the repair and troubleshooting team. This role involves ensuring timely and efficient resolution of technical issues, maintaining high-quality repair standards, managing a team of technicians, and implementing continuous improvement initiatives to optimize the repair processes. The ideal candidate will have a strong technical background, excellent leadership skills, and the ability to prioritize and manage multiple tasks-paced environment.

What you will do:

• Lead, train, and mentor a team of repair technicians, ensuring they are skilled and up-to-date with the latest repair techniques while fostering a positive work environment and adherence to safety guidelines.
• Establish and modify processes to improve repair efficiency, reduce downtime, and increase team productivity, while implementing best practices, troubleshooting techniques, and new technologies.
• Delegate work responsibilities, conduct regular performance reviews, provide constructive feedback, and perform monthly one-on-ones to set yearly goals and key performance indicators (KPIs) for team members.
• Ensure all repairs meet quality standards through quality control checks, resolving any issues related to repair quality, and supporting product troubleshooting and repair efficiencies.
• Support New Product Introduction (NPI) and Transfer Product Introduction (TPI) initiatives to streamline operations and enhance team performance.
• Provide coaching and complete onboarding for new employees, ensuring they are integrated effectively into the team.
• Manage repair parts inventory, coordinating with internal teams to ensure necessary parts and tools are available and timely replenished.

The skills you bring:

• Associate's degree in a technical field or Bachelor's degree in Engineering (preferred) with 3-5 years of electronics manufacturing experience, including 1-2 years in supervisory roles.
• Proven leadership and team management skills, with experience leading teams and supervising technical personnel in repair or troubleshooting roles.
• Strong technical knowledge in electronics, including the ability to troubleshoot to component level and read drawings and schematics.
• Excellent problem-solving and communication skills, both written and verbal, to effectively handle complex technical issues.
• Proficiency in using repair tools, diagnostic equipment, and repair management software, along with knowledge of SW tools like Microsoft Excel and Word.
• Self-motivated and committed to delivering high-quality work with strong organizational skills and attention to detail.
• Adaptability and flexibility to thrive in a fast-paced environment, with the ability to work extended or flexible hours when required.