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Self-Help - Pirate Techs Service Desk Technical Support Technicians

East Carolina University

United States, North Carolina, Greenville

May 06, 2025

Position Details

Position Information

Advertising Department	ITCS CLIENT ENGAGEMENT AND SUPPORT
Academic Term/Year	SUMMER 2025
Position Title	Self-Help - Pirate Techs Service Desk Technical Support Technicians
Posting Number	07056
Position Number	07056
Student Job Category	Student - Self-Help Campus Job
Number of Vacancies	6
Job Description	ECU Department of ITCS Client Engagement and Support is currently seeking several Pirate Tech Service Desk Technical Support Technicians to assist faculty, staff, students, retirees, alumni, and other ECU clients both over the phone and email. The support technicians will assist clients with technology related issues such as Setting up email on computers and smart phones Connecting devices to Wi-Fi Installing ECU software Troubleshooting computer related issues. They will also assist with checking a client's account and providing information to clients on how to reset their passphrase. The selected candidates need to be responsible, committed to work, have good communication skills, have good note taking skills, have a willingness to learn, and the ability to provide good customer service.
Preferred (Majors, Experience, GPA, etc.)
Special Instructions to Applicant	Please upload resume and cover letter online.
Quick Link for Direct Access	https://ecu.peopleadmin.com/postings/86207
Open Date	05/06/2025
Close Date	06/05/2025
Open Until Filled	No
Nondiscrimination Statement	East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.