Project Coordinator II

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

TRC delivers solutions that help our clients achieve a clean and equitable energy future for the communities they serve.

TRC is seeking an Administrative Coordinator/Customer Service Specialist to support program operations for the delivery of a large commercial energy efficiency program in Oregon and SW Washington. Through the program, we deliver cash incentives to customers in commercial facilities and multifamily buildings to help make electric and natural gas energy efficiency upgrades possible.

In this key role on the Operations team, you'll make a real impact by supporting customers that are implementing energy-efficient equipment projects. You'll connect customers with the right resources to learn about program offerings and incentives, collaborate with internal teams to determine eligibility and play a key part in processing incentive rebates. Depending on experience, you may also support new incentive offerings as well as perform quality control reviews on weekly project payments.

Responsibilities include but are not limited to:
* Understand and communicate technical details and requirements on incentives and program offerings, providing customers with eligibility terminations when needed.
* Deliver exceptional customer service with clear communication and a positive attitude while addressing detailed requests from customers, contractors, and team members.
* Coordinate and track the details of multiple on-going projects in various stages.
* Prioritize and support customer and internal team requests and projects based on project timelines and shifting workflow needs.
* Answer customer and contractor calls via call center software.
* Enter and maintain accurate data via CRM systems, including Customer contact information, project details and notes, remaining project tasks, etc.
* Perform project processing using client's proprietary software system.
* Prepare project documentation to meet strict weekly project incentive payment deadlines.
* Conduct quality control reviews/revisions on assigned team members' projects.

Requirements:
* 3+ years working in administrative support and customer service, or related experience in the energy efficiency field.
* Intermediate proficiency in MS Office tools (i.e., Outlook, Excel, Word, SharePoint, Teams).
* Experience using a CRM or similar system to track customer and/or project details.
* Ability to understand, interpret, and apply technical information.
* Demonstrated ability to manage multiple tasks to meet short turnaround times while adhering to strict quality control standards.

Preferred:
* Experience processing energy efficiency incentive rebates.
* Advanced education such as Associates, Bachelor's, or higher degree in Business Management, Business Administration, or related field.
* Basic knowledge of real estate building types including residential, multifamily and/or commercial buildings.
* Basic knowledge of HVAC systems and weatherization products.
* Bilingual in Spanish and English.

Benefits*:

TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

Other Compensation: Employee may be eligible for participation in the Company's annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC's career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.