Technical Product Support Analyst

Category:

Information Technology

Employment Type:

Contract

Reference:

BH-384969

Technical Product Support Analyst

Location:
Fort Mill, SC

Responsibilities:

* User-centric software solutions to support our 10,000+ home office users.
* Provide product support and performance metrics.
* Act as a product advocate while aligning with enterprise architecture and product standards.
* Support and refine product roadmaps using metrics to measure and target improvements.
* Communicate product strategy, outcomes, and risks to stakeholders and executives.
* Assist with sprint planning, ensuring work is captured in Jira or ServiceNow.
* Define business requirements clearly through epics and user stories.
* Collaborate with third-party vendors on roadmaps, contracts, and deliverables.
* Maintain and prioritize product epics and feature backlogs.
* Translate features into sprint-ready user stories and acceptance criteria.
* Collaborate with business partners to ensure complete requirement capture.

Qualifications:

* Experience supporting technology users and products (1+ years required).
* Product Owner or Analyst experience with technology products (1+ years).
* Agile/Scrum methodology experience (1+ years preferred but not required).
* Passion for user experience and continuous product improvement.
* Experience in creating self-help documentation and support tools.

Estimated Min Rate: $30.00
Estimated Max Rate: $33.00

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment.