Customer Service Representative

Scope and Responsibilities:

Essential duties include, but are not limited to the following:

• Obtain serial number and customer information to validate customer account and machine registration. Provide the customer open account or registration information and assist through the registration process.
• Document customer contacts through our customer service database.
• Use Mazak electrical and mechanical part documentation to assist customers to identify Mazak part numbers.
• Provide customers with quotations including price and availability information.
• Enter part and accessory orders providing confirmation to customers including shipping requirements.
• Provide customers with status information on orders including shipping status and tracking information. Expedite and communicate with internal departments as needed.
• Provide customers with information for returning parts for repair or restocking.

Education/Certification:

• High school graduate or equivalent.
• One to three years in a related position.

Skills:

• Customer service skills including written, verbal and through the customer support portal.
• Experience working with assembly drawings and electrical circuit diagrams and part lists.
• Microsoft Office.
• Experience with sales order entry or customer service with a PC based ERP system.