Divisional Homeless Services Specialist- 11-001- SC/ Carson Divisional Headquarters (DHQ)

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Divisional Homeless Services Specialist will play a critical role in supporting and enhancing the quality and compliance of homeless services programs across the California South Division. With a primary focus on programs serving individuals and families experiencing homelessness, this position ensures continuous quality improvement, compliance with funder requirements, and alignment with best practices in service delivery.

Working closely with the Divisional Homeless Services Director, Divisional Social Services Director and the Divisional Data and Compliance Administrator, the Divisional Homeless Serves Specialist will collaborate across departments to support the integration of homeless services with broader Social Services initiatives. This includes designing, implementing, and maintaining reporting tools and monitoring systems to evaluate program performance, ensure regulatory compliance, and promote data-driven decision-making.

The Specialist also serves as a liaison between program teams and departmental leadership, fostering consistent communication and partnership to support the effective delivery of services. Emphasis is placed on aligning program operations with contractual obligations and internal quality standards, with special attention to the complex and evolving needs of homeless service delivery.

Essential Functions

• Develop and maintain a strong working knowledge of the various programs throughout the Division.
• Communicate and work alongside the Divisional Homeless Services Director and the Divisional Social Services Director to ensure fulfillment of grant requirements.
• Interface with the Divisional Homeless Services Director on issues of concern to and within social services programs within our division.
• Conduct regular internal monitoring, audit and reviews of government processes, procedures and compliance.
• Assist the Divisional Homeless Services Director in conducting the National Social Services Standards for all government sites. Verify units' compliance with all regulations, as applicable (i.e. ADA, city ordinances, health departments, etc.)
• Work with the Divisional Homeless Services Director in providing technical support, program assessments, program technical support and program compliance.
• Monitor personnel requirements and compliance outlined in contracts & licensing regulations.
• Maintain homeless services data and statistics for all residential and nonresidential programs across the division.
• Review individual files and evaluate paperwork and its effectiveness, (including peer review checklists, intake paperwork, chart order forms, etc.).
• Provide ongoing opportunities for professional development and education requirements for contracts.
• Coordinate learning opportunities with like professionals on a quarterly basis.
• Implement ongoing satisfaction surveys for both clients and employees to help identify areas of improvement.
• Review client and staff grievances and incident reports to identify possible patterns that need remedy; make recommendations.
• Participate in the regular Homeless Management Information System (HMIS) training provided by LAHSA.
• Assist in the monthly, quarterly, and yearly reporting process as needed.
• Assist and support internal and external government grants/contracts audits, monitoring and reviews.
• Other duties as assigned.

PAY RATE: 70K/yr

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs. Some travel required to participate in training opportunities.

Minimum Qualifications

• Bachelor's degree in social work, sociology or related field. Minimum three years' work experience in quality assurance at program manager level or higher. MSW in macro concentration strongly preferred.
• Expertise in programmatic compliance, operations and government regulations at national, state and local levels.
• Minimum five years experience directly providing client services (programmatic).
• Knowledge and expertise of government grant regulations.
• Advanced computer skills (Windows, Excel, Microsoft Office, and Powerpoint).
• Ability to organize time, juggle priorities and develop effective communication materials.
• Excellent communication, time management, and problem solving skills.
• Must have a valid California Drivers' License with a good driving record.

Skills, Knowledge & Abilities

• Ability to work well with others in sometime difficult circumstances.
• Service-minded, able to function in a multi-facility environment, and to interact with and support staff in various departments.
• Ability to confidently establish and sustain professional relationships. Must be a self-starter who possesses strong initiative.
• Ability to drive to different programs throughout the Division.

Bachelors of Social Work (required)

Advanced computer skills (Windows, Excel, Microsoft Office, and PowerPoint). (required)
Minimum five years experience directly providing client services (programmatic). (required)
Expertise in programmatic compliance, operations and government regulations at national, state and local levels. (required)
MSW in macro concentration strongly preferred. (preferred)
Minimum three years' work experience in quality assurance at program manager level or higher. (required)

Driver's License (required)