Late Stage Collections Agent

Location:

We are not your typical Collections team!

At KeyBank, we pride ourselves on being client advisors. We appreciate our business clients, and our team excels at offering professional and courteous service to them.

KeyBank offers you the ability to see career path advancement, on the job training and a variety of benefits including medical, dental, 401K and more.

All equipment provided.

This is a hybrid role that does require at least one day on site each week (typically Friday). Saturdays are typically required twice a month.

A typical schedule could the be the following:

Monday-Thursday from 12:30pm-9:00 pm

Friday 8:00am-4:30pm (onsite)

Saturday 8:00am-12:00pm (when working a Saturday, you will get the hours off during the week)

JOB SUMMARY

Engage with business clients via phone to resolve account delinquencies and provide professional, solutions-oriented service.

ROLES AND RESPONSIBILITIES

- Communicate with clients primarily by phone to help resolve account delinquencies.

- Provide courteous and effective service, offering solutions to bring accounts current.

- Handle high transaction volumes accurately and efficiently.

- Meet established production goals and deadlines.

- Manage and diffuse challenging client situations independently.

- Collaborate as part of a team and assist in training new staff as needed.

QUALIFICATIONS MUST HAVE

- Minimum 1 year of customer service experience.

- Excellent verbal and written communication skills.

- Strong interpersonal and leadership abilities.

- Ability to work independently and as part of a team.

- Proficient in handling pressure and meeting deadlines.

- Analytical skills for research and problem solving.

- Exceptional attention to detail.

- Demonstrated ability to handle multiple tasks accurately.

QUALIFICATIONS NICE TO HAVE

- Previous experience training or mentoring others.

- Adaptability to changing environments.

EDUCATION NEEDED

High School Diploma or GED equivalent

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $20.00-$24.00 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.