Remote New

SVP, Early Stage Default (Remote)

First American
sick time, 401(k)
United States, Minnesota
May 09, 2025
Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We DoDirects or manages the day-to-day operations of a segment of the organization's operations in non-manufacturing environments in compliance with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures for the organization. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Instills the notion within all employees at all levels of the organization that the business unit's primary goal is to provide the highest quality service possible to all of our customers. What You'll Do Implements and directs goals, objectives, and work standards for a large Department or small Functional Unit. Applies and develops policies and procedures that comply with regulatory and statutory guidelines, rules, and standards. Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff. Contributes to the overall quality of the department by developing and coordinating work teams and by reviewing, recommending, and implementing improved policies and procedures. Contributes and provides administration of the functional unit's annual and strategic goals. Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline. Possesses and applies a broad knowledge of principles, practices, and procedures for Default Call Center, Loss Mitigation and Settlement for the completion of complex projects. Confers with Senior and Executive Management regarding departmental requirements and solutions; facilitates the resolution of problems and the development of new initiatives to support business segments. Complexities and Impact Works on abstract problems across functional areas of the business Identifies and evaluates fundamental issues for major functional areas through assessment of intangible variables. Erroneous decisions will have a serious impact on the overall success of functional operations and will impact Company operations. Regularly interacts with executive and/or major customers on strategic issues. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization. Supervision Received or Extended Responsible for a department or functional unit that significantly impacts other functional units. Makes final decisions on administrative or operational matters and ensures operations' achievement of objectives. Typically has a minimum of 3-6 mid to high level exempt direct reports. Other Job Requirements: Physical, Travel, Driving Requirements What You'll Bring Bachelor's degree or equivalent combination of education and experience. Advanced degree preferred. 10+ years demonstrated experience managing multiple functions. Knowledge, Skills, and Abilities (KSAs) Demonstrated competency in executing strategic plans. Demonstrated success with meeting the needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources. Possesses and applies a broad knowledge of principles, practices, and procedures for Default Call Center, Loss Mitigation and Settlement for the completion of complex projects. Experience and knowledge of functional tools and infrastructure. Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions. Possesses problem-solving, collaboration, critical thinking, team building, and presentation skills. Results oriented and solution thinking with time management and project management skills. Displays leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential. Salary Range: -$151,575 - $202,100Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.