Senior Helpdesk Administrator

Description

Lactalis USA is currently seeking candidates to join our IT Team at a new business unit of Lactalis USA, called MidWest Yogurt located in Minneapolis, MN.

Lactalis Group, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to providing healthy and delicious dairy products that bring people together every day. At Lactalis, our core values of AMBITION, ENGAGEMENT, and SIMPLICITY are at the heart of everything we do.

If you're looking for a unique experience with a company that offers strong brands, professional expertise, and a dynamic work environment that champions entrepreneurial spirit, hands-on responsibility, and real opportunity for career development, we want to hear from you!

At Lactalis USA we are dedicated to building a diverse, inclusive, and authentic workplace and we know that our candidates come from many different backgrounds, cultures, and experiences. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job posting, we still encourage you to apply and share with us your STORY, your PASSION, and your EXPERTISE! You may be just the perfect candidate for this or other roles within our company.

From your PASSION to ours

This position provides support to end-users remotely and desk-side. The individual responds to help requests and identifies, researches, and resolves technical problems. In addition to workstation support, this position includes significant exposure to datacenter and server operations.

From your EXPERTISE to ours

Key responsibilities for this position include:

* Receive and resolve incoming help requests from end users in a courteous and professional manner. This includes documenting the entire support lifecycle from origin through all steps taken until resolution is complete.

* Prioritize and schedule problem resolution. Escalate problems when required to the appropriately experienced technician.

* Use software updates, drivers, knowledge bases, forums, and frequently asked questions resources on the Internet to aid in problem resolution.

* Identify and learn appropriate software and hardware used and supported by the organization.

* Perform hands on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

* Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

* Evaluate documented resolutions and analyze trends for ways to prevent future problems. Develop help sheets and frequently asked questions lists for end users from this research.

* Maintain and report on operational systems such as backup and monitoring.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

* Three years' professional experience in a related field or the equivalent in pursuit of a degree

Knowledge on IT systems including:

Strong skill required

* Microsoft workstation operating systems (Win XP to Win 10)

* Microsoft Office products including Outlook

* PC hardware break/fix troubleshooting

* IOS and Android mobile devices

Familiarity preferred

* Citrix (troubleshooting of published apps and desktops)

* Domain services: MS Active Directory, DNS, DHCP

* Microsoft server operating systems (2003 to 2012)

* IBM Domino and Lotus Notes

* SAP and/or iSeries

* Backup systems and processes

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.