New

Inbound Sales Representative (Upgrade Queue)

Cox Communications
parental leave, paid time off, paid holidays

May 10, 2025
PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS : Generate sales through inbound customer-initiated sales and billing calls routed through a queue in response to promotional marketing campaigns Attend required sales and product trainings and stay current on Cox services/solutions You'll upsell, cross-sell, and work to retain every customer with whom you interact You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course) You'll use our customer database to tailor solutions and help customers understand their billing You'll take calls from customers who are calling about their bill or have general questions, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services. You'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs. USD 14.90 - 22.31 per hour Compensation: Hourly pay rate is $14.90 - $22.31/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $15,348.00. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.