New 
Cash and Medical Assistance (CMA) Supervisor
 International Rescue Committee | |
remote work
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 United States, Texas, Abilene | |
| 3305 North 3rd Street (Show on map) | |
 May 12, 2025 | |
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The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
The CMA Supervisor is responsible for maintaining and enhancing the provision of Cash and Medical Assistance services for refugees, asylees, and SIV clients to attain self-sufficiency. The CMA Supervisor ensures program goals are met and manages quality control for both service provision and contractual compliance. The CMA Supervisor supervises a team and reports to the Economic Empowerment Manager.
Major Responsibilities:
Responsibilities include, but are not limited to:
Staff Management:
* Provide leadership, development support and supervision to direct service staff by leading team meetings; providing individual supervision, coaching and goal-setting; managing workload and prioritizing tasks; and helping staff troubleshoot challenges.
* Ensure compliance of self and CMA team with all policies, procedures, and protocols of the agency.
Client Services:
* Actively participate and oversee the implementation and management of the CMA programs to ensure all program requirements and IRC standards of care are met.
* Track enrolled clients utilizing the ETO, Integra and ClientTrack systems to ensure all CMA services are provided in a timely manner and properly documented.
* Maintain close communication with CMA staff regarding challenging cases and carry out timely, professional interventions to ensure appropriate service delivery.
* Identify opportunities to advance gender equality with a focus on increasing employability access for women participants.
Compliance Documentation:
* Ensure all programs fulfill funder and agency requirements for documentation, case files, data tracking and other areas of administrative compliance.
* Coordinate quality assurance efforts by conducting periodic case file and electronic data reviews in partnership with the supervisor and CMA staff.
* Monitor progress towards programmatic performance requirements and encourage the employment team towards these goals. This includes program implementation, oversight, monitoring and evaluation for all grants in the portfolio.
* Produce high-quality program reports in a timely manner. This includes completing or overseeing staff completion various reports to IRC headquarters and funders.
* Assist in grant writing activities, as the opportunities arise.
Team/Office Participation:
* Participate in all program meetings, staff development activities, and other duties as assigned.
* Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
* Comply with all policies, procedures and protocols of the agency.
Requirements:
* Undergraduate degree required; preferably in Social Work, Human Services or a related field of study.
* Minimum two to three years of experience in a not-for profit or human service agency environment preferred.
* Experience supervising, supporting, and training staff strongly preferred
* Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results under pressure, with tight deadlines, and in a fast-paced environment.
* Excellent program and staff management skills: experience developing, leading, implementing and monitoring projects or programs in nonprofit or community-based organizations. Strong ability to coach staff and take initiative.
* Proven negotiation, interpersonal, and oral and written communication skills, especially in a multi-cultural environment.
* Must be mission and outcome driven, self-confidence, and commitment to client success.
* Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills. ETO database familiarity strongly preferred.
* Excellent communication skills, with fluency in written and spoken English.
* Valid driver's license, access to personal vehicle with current insurance, and the ability to travel regularly throughout the service delivery area
Working Environment:
* A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities.
* May require occasional weekend and/or evening work. Compensation:Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
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