Senior Unified Communications Engineer

Peraton is seeking an experienced Senior Unified Communications (UC) Engineer, to join our dynamic Network and Unified Communications Architecture team of network and UC engineers in the Northern Virginia area. The UC Engineer will have the options to work in offices located in Alexandria, VA., or Herndon, VA. This engineer will be responsible for configuring, managing, monitoring, and maintaining government Command and Control (C2) conference rooms and video-teleconferencing endpoints. The UC engineer will be part of a maintenance team responsible for the installation, configuration, optimization, and testing of network, video, and phones services used on a government network.

Peraton has served as the prime contractor for the network contract since its inception in 1984. We provide executive-level government leaders with reliable security voice, video, and fax communications anytime, anywhere, in any environment for day-to-today crisis management. We provide a secure, worldwide, high-performance communications network comprised of real-time interactive applications operating over a dedicated Internet Protocol (IP) backbone with secure services for complex national and worldwide executive-level communications. Peraton provides the Operation and Maintenance (O&M) of the network infrastructure and its components. We provide integration for development of hardware and software solutions, and task support for the delivery of system, network, software, and security solutions.

The Senior Unified Communications Engineer is responsible for but not limited to:

Tier II phone support of reported customer incidents supporting network conference room video systems, desktop video systems, video conferencing systems, video gateways, and video control systems.
• Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences.
• Conduct testing and configuration of existing VTC hardware, including application of security controls, generation and application of security certificates, and specialized configuration testing for individual platforms.
• Perform patch and firmware upgrades of VTC devices, break/fix support and daily operations and management support, including on-site assistance for special events.
• Testing and evaluation of video infrastructure equipment such as multi-controller units, meeting systems, video content servers, and video control systems.
• Testing and evaluation of video endpoint devices and associated peripherals.
• Documentation and reporting of all associated testing activities.
• Develop and provide training to end users on the various endpoint devices.

Required Qualifications:

• An active/current Top Secret/SCI security clearance.
• Bachelor's degree in Computer Science or related field and eight (8) years of related experience or a commensurate combination of education, training and experience is required; or a Master's degree and six (6) years of relevant experience; or an Associate's degree and 10 years of relevant experience; or a High School Diploma/GED and 12 years of relevant experience in the above-cited duties may be substituted in lieu of a completed higher education degree.
• An active/current DoD 01 compliant IAT Level II certification (CCNA, Security+, etc.).
• At least five (5) years of experience with VOIP Protocols (SIP, H.323), Unified Communications Implementation, Gateway Solution Implementation, PABX / PSTN, Wireshark, SIP, Networking.
• Minimum of three (3) - five (5) years of experience in supporting Cisco CUCM environment for video collaboration.
• Minimum of three (3) - five (5) years of experience in Cisco Telepresence, Video Communications and Meeting Server management.
• Minimum of two (2) years of experience interacting with high profile executives and addressing video conferencing support needs.
• Minimum of two (2) years of experience in working with encoding and decoding streaming technology.
• Minimum of two (2) years of troubleshooting and equipment repair of VTC equipment (Voice, video, and conference room control equipment).
• Self-driven and resourceful in achieving goals independently as well as in cooperation with others.
• Flexibility to adjust to changing requirements, schedules, and priorities.
• The ability to socialize ideas, make recommendations, and gather team consensus to move forward.

Desired Qualifications:

• Technical certification in Cisco Voice and Video Engineering.
• Direct experience with Cisco Telepresence Management System, Video Control Server, Cisco Meeting Server, WebEx Pro desktop video systems, and WebEx Pro system CODECs.
• Experience with the ITIL library in support of incident and change management.
• Experience with a maintenance ticketing system to manage incidents and problems.
• Knowledge of Solarwinds, Splunk, and Variphy monitoring systems.
• Previous experience supporting a Government and/or Department of Defense customer.

Salary Range Estimates:

The estimate displayed represents the typical salary range for this position and is just one component of Peraton's total compensation package for employees.

Benefits:

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.