Researcher Principal

Responsible for leading the overall research strategy and execution.

Essential Functions

• Independently plan, implement and conduct research, including; usability studies, ethnographic field studies, eye tracking studies, competitive evaluations, participatory design sessions, focus groups, user surveys, in-depth interviews, card sorting, gorilla usability tactics and/or similar approaches.
• Communicate data driven insights and recommendations in a persuasive manner to influence/drive decision-making and problem solving processes. Facilitate creative collaboration internally, bridging between decision-making and problem solving processes.
• Facilitate creative collaboration and business decision making internally, working with key stakeholders including design, information technology (IT), marketing, product development, and operations.
• Perform other duties as assigned.

Minimum Education

Bachelor's Degree/equivalent in marketing research, design research, user research, or related business discipline.

Minimum Experience

Seven (7) years experience in research, research techniques, creating and running various research methods, interpreting results and developing data-driven recommendations.

More advanced degrees may offset experience requirements. A related Master's Degree equals two (2) years experience.

Knowledge, Skills, and Abilities

Strong collaboration, communications and analytical skills.

Preferred Qualifications: The ideal candidate will possess extensive experience in conducting research using an experience-management platform such as Qualtrics, Medallia, or Salesforce and also have extensive experience with survey data such as Net Promoter Score (NPS) and/or Customer Satisfaction surveys. Experience with text analytics and customer segmentation are also strongly encouraged.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $8,007.29 - $14,413.11/month

Additional Details: This position may be located anywhere within the United States excluding Alaska, Hawaii and US territories. Depending on your location, you may be required to work at a FedEx Campus location several times per week.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)