Director Total Rewards

Title: Director of Total Rewards

Division: Human Resources

Status: Exempt

Reports to: SVP - Chief Human Resources Officer

Effective date: May 2025

Supervises: Total Rewards Team

PURPOSE

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and reporting to the SVP, HR/CHRO, the incumbent leads the organization's Total Rewards function, and will work with leadership to strategically design, plan and implement Total Rewards programs (including compensation, health, welfare, and overall wellbeing programs), while ensuring a positive employee experience.

ESSENTIAL FUNCTIONS

Benefits Strategy and Consulting

• Develop/design, implement, and administer all Total Rewards plans, programs, and strategies to meet the needs and goals of the organization and maintain competitiveness within the industry.
• Design and oversee Total Rewards programs through data-driven benchmarks and goals.
• Lead executive total rewards strategy, design, implementation, and administration to drive business outcomes and support stakeholder priorities.
• Lead all aspects of annual open enrollment.
• Function as the Total Rewards subject matter expert, creating compensation and benefits processes and policies, providing guidance on compensation and benefits best practices and advising on potential risks related to total rewards decisions.
• Identify and lead key strategic and tactical projects to streamline and optimize Total Rewards administration and management; identify and execute continuous improvement opportunities internally and externally.
• Lead and collaborate with others to develop and execute a comprehensive communication strategy for Total Rewards programs and identify opportunities to improve employee participation and engagement; facilitate proactive and effective messaging to educate employees about all Total Rewards programs.
• Develop/Design annual budget for Benefits in partnership with finance/accounting; manage expenditures related to all programs within applicable area(s) of responsibility.

Compliance

• Maintain compliance and required reporting for federal and state laws and regulations, including but not limited to: ERISA, IRS, DOL, COBRA, HIPPA, FMLA, ACA and ADA; Ensure all plans remain in compliance with plan documents.
• Oversee administration of the Organization's leave of absence and Workers' Compensation programs, policies, and procedures in accordance with applicable federal, state, and local laws.
• Serve on/lead plan fiduciary committees for health & welfare and retirement plans.

Vendor Management

• Establish and maintain strong partnerships with vendors and brokers, managing performance standards, to ensure organization is positioned competitively and stays current on trends/changes.

Leadership

• Serve as a key member of the leadership team within Human Resources. Provide expertise to HR team members and applicable stakeholders on complex assignments/projects for their assigned area(s) of responsibility. Work closely with the CHRO to effectively manage and support the strategic operations of the department.
• Communicate actively with other HR COE leaders, HRBP's, Accounting, Finance, Operations Leaders, and Legal to review cross-departmental impacts and build collaborative relationships.
• Prepare reports/data in conjunction with consultants for presentation to senior leadership; Act as an internal consultant and advise the businesses on Total Rewards issues and initiatives.

Team Development

• Lead, mentor, and develop the Total Rewards team of subject matter specialists.
• Set key performance goals for team members for individual development and contribution to the organization's success, aligning within the HR organization.
• Build on the team's existing capabilities to drive strategy while ensuring a positive employee experience; identifies opportunities to expand and strengthen Total Rewards role in supporting the organization.

EXPECTATIONS

• Strong business acumen, the ability to understand the business and to effectively implement HR strategies to support business goals.
• Highly resourceful and independent; strong problem-solving skills with the ability to manage and resolve ambiguous, confidential, and sensitive situations.
• Ability to analyze and understand data and information quickly; using findings in a structured way to identify options, make recommendations and make robust, defendable decisions.
• Solid interpersonal skills, strong strategic orientation, and consultative skills; enabling the ability to collaborate; influence and build trust with senior and executive stakeholders.
• Proficiency with / or the ability to quickly learn Microsoft Office Suite and the organization's HRIS (Workday) and talent management systems.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.

• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families, and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state, and local regulations, and laws.
• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
• Performs other duties as assigned.

Education: Bachelor's degree in Business Administration, Finance, Human Resources or a related field required; CEBS preferred.

Experience: 10+ years' relevant experience and demonstrated expertise in the administration of health, welfare, and fringe benefit programs required

3+ years' experience leading a team required.

Familiarity with benefits market and trends; knowledge of regulations to ensure compliance.

Experience in ensuring compliance with labor laws and regulations and managing HR-related risks.

Familiarity with compensation market and trends as well as executive compensation preferred.

Excellent communication skills to convey complex HR topics clearly to various stakeholders.

Mental: Must have excellent communication, comprehension, and interpersonal skills. Must have the ability to speak, read, write, and understand English, as well as the ability to make self-understood. Self-motivated and directed with the ability to work independently and within a cross-functional team in a fast-paced environment.

Skills: Must have advanced working knowledge of MS Office, Workday, and related software applications. Detail oriented with the ability to prioritize work and accurately complete multiple tasks. Must be able to successfully lead others in an environment of complexity. Must have strong motivational skills and a high emotional intelligence quotient (EQ).

Travel: Rare

Licensure: CEBS preferred.

______________________________________________________________________

Vision: Normal: Consistent with standard workflow.

With respect to said job description, estimate the daily time spent performing the following activities.

Rare (R) = 0-24%; Sometimes (S) = 25-49%; Frequent (F) = 50-74%; Continuous (C) = 75% plus

R = Climbing R = Stooping Lifting / Carrying; S = 10-25 lbs.

R = Standing R = Pushing R = 26-50 lbs.

F = Sitting R = Pulling R = 51-75 lbs.

R = Walking R = Driving ` R = 76 plus lbs.

Working Conditions: Office based.

Consequences of Errors: Substantial. High monetary responsibility.

Supervision Received: General supervision: Employee generally operates by himself/herself checking with supervisor when in doubt.

ACKNOWLEDGEMENT

I hereby understand and agree to the above description of the duties required.

Signature Date

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.