Education Program Coordinator

Education
Bachelor's Degree

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Medical Education Program Management 1-2 years required

Knowledge, Skills and Abilities
- Strong knowledge of the healthcare industry, including an understanding of medical terminology, healthcare regulations, and the dynamics of healthcare provider organizations.
- Excellent interpersonal and relationship-building skills are essential for building and maintaining strong connections with healthcare providers.
- Strong logistical and project management skills are important for coordinating multiple aspects of events, including venue selection, scheduling, and resource management.
- Exceptional verbal and written communication skills are necessary for effectively conveying information, delivering presentations, and facilitating discussions with healthcare providers, internal stakeholders, and external partners.
- Proficiency in collecting, analyzing, and interpreting data related to program evaluation and outcomes.

With oversight and direction from the Medical Education Manager and the Program Director, the Education Program Coordinator will assist the Medical Education Manager in coordinating the Newton-Wellesley Hospital (NWH) Transitional Year Residency Training Program, resident rotations, medical student rotations and physician assistant (PA) students at Newton-Wellesley Hospital, an affiliate of Mass General Brigham. Using your proficiency in various software applications such as Microsoft Office, Workday, Beeline Adobe Acrobat, graphic software, you'll continually assess and direct a wide range of programmatic issues including recruiting trainees, onboarding, analyzing administrative workflow, maintaining databases, developing projects, communicating with faculty and trainees regarding a range of issues, long-range planning, and managing internal and external program relations.

The Education Program Coordinator will be part of a team that is responsible for the following:

• Coordinate medical student, physician assistant students, residents and fellow rotations.
• Liaison to Tufts Medical Center with the assistance of the Medical Education Manager.
• Liaise with MCPHS and assist in all PA student related educational matters.
• Support office management issues and activities and monitor status of projects.
• Identify and evaluate the methods for improving workflow and cost effectiveness; may assist in program-level policy development.
• Administratively supervise and support students/residents/interns/fellows.
• Oversee trainee orientation.
• Assist with tracking, reporting, and ensuring compliance with procedures regarding licensing, moonlighting, insurance extensions, annual contracts, and initial and re-credentialing of trainees.
• Assist with developing, implementing, and overseeing the maintenance of filing, record keeping, distribution of materials, and other types of office/program systems. Evaluates and standardizes office procedures and effectively troubleshoots and resolves issues.
• Assist with maintaining databases with resident and faculty data, including New Innovations.
• Assist with planning departmental annual events including recruitment, orientation, graduation, faculty retreats, as well as various meetings and program-related events.
• Assist with organizing meetings and preparing and distributing materials for conferences and lectures. Develops brochures, invitations, or advertisements for events/lectures.
• Assist with creating and/or maintaining external program advertising/media through websites, including maintaining the Medical Education program's external website.
• Assist with managing the evaluative processes of the trainees, program, faculty, and rotations.
• Assist with responding to inquiries from residents and applicants and prioritizing as necessary to others within the department or in other hospital.
• Assist the Medical Education Manager in performing other duties as assigned by the Program Director.
• In conjunction with the Medical Education Manager, provides administrative guidance to residents regarding administrative issues and deadlines.
• Coordinate Medical Grand Rounds speakers and Continuing Medical Education (CME) program, including management of the CME database
• May train and guide new coordinators or administrative assistants as needed.

Fiscal Responsibility

• The Education Program Coordinator is expected to be fiscally responsible and cost-conscious when performing his/her duties.

• Bachelor's degree preferred

Skills, Abilities, Competencies

• Excellent written and verbal communication skills.
• Ability to organize information.
• Ability to handle sensitive information with absolute confidentiality.
• Proficiency in software applications including Microsoft Office.
• Ability to make decisions independently or to escalate issues as needed.
• Strong critical thinking, initiative, and attentiveness to detail required.
• Works collaboratively with the team, external physicians and internal/external customers.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)