Customer Service Representative

As a Customer Service Representative at MEC, you will support production in the following areas: Sales order management, forecast management, and customer interface.

Reviews and enters discrete sales orders and acknowledges ship dates.

• Reviews and actions customer EDI exceptions to ensure all policies are adhered to which includes but not limited to: pricing, lead time violations, and demand changes within planning time fence.

• Review and actions items as outlined in Customer Portal such as forecasting, order acknowledgements, shipment schedules, and other duties as outlined by the customer.

• Monitors pricing on in-coming orders to ensure they match quotes to avoid short pays and work with inside sales for correction.

• Notifies customer in the event of failures in meeting shipping schedules. Works with customers and the production planner to prevent line down situations at customers.

• Follows up on customer requests for information on shipments.

• Coordinates scheduled shipments with the Shipping Department

• Monitors and orders all returnable containers for customer orders while working with inventory control and shipping team to ensure alignment.

• Requests updated forecast from customers on a bi-weekly or monthly basis. Reviews and evaluates forecasts received via EDI, fax, mail, etc. Enters forecast by part number into the system to reflect information received from customer.

• Completes delivery date input during sale order reviews. Answers termination or cancellation requests from sales.

• Works closely with engineering to implement engineering changes.

• Tracks on time delivery as well as late shipments with reason as to why the shipments are late by department.

Associates Degree in related field; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.