Business Execution Lead, Senior Analyst

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

As a global company that's growing at the speed of light, we are seeking an analyst to join the Support Strategy & Operations team to help our Global Business Strategy Operations Organization scale with this incredible growth. The team sets the strategic direction for the Lotus Program, driving cross-functional process improvement, technology implementation, and scale initiatives within the business domain.

The successful candidate must possess strong communication and technical skills. This person will need to be able to quickly learn the business domain and be able to apply the knowledge in conjunction with their business analysis skills. This person will primarily focus on process documentation & requirements elicitation to support broader company initiatives & program goals. Our ideal candidate must enjoy working in a highly dynamic, fast-paced, and high-growth environment, as well as be experienced in working with global business stakeholders.

Responsibilities

• Manage release execution by pulling business requirements into P360 systems.
• Attend Solution Readouts
• Conduct Solution Readout analysis (Perform a Fit Gap Analysis (FGA), Collect and summarize stakeholder feedback, Work w/Domain Team & BT to address gaps, Conclude FGA w/final review & alignment w/BT)
• Documents summary of deliverables transitioning from Pre-Build to Build
• Align scope of requirements related to upstream interdependent deliverablesSubmit & track tickets with our Salesforce Administrators & development teams.
• Sprint Demo Feedback - gather from FL, BA, SMEs
• Change Management Impact assessment
• Coordination of Enablement needs
• Reviews enablement plan and materials from Enablement team
• Review and sign-off on UAT test scripts from SMEs
• Coordinate UAT
• Contribute to delivery of KDDs.

Preferred Skills

• ~3-5 years of hands-on experience as a project manager or program coordinator.
• Strong organizational skills.
• Experience working with business and technical teams, coordinating solution design, development/configuration, and deployment across multi-dimensional teams.
• Experience in business process analysis.
• Analytical mindset and data-driven competencies are a must with the ability to dig under the hood and leverage usage and adoption data points to drive value and change.
• Proven ability to coordinate a diverse set of business users to develop cohesive and streamlined requirements, documentation, and user acceptance criteria.
• Excellent spoken and written communication as well as receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
• Excellent team player able to work within a global operating model, including virtual and distributed cross-functional teams, with the flexibility to work across different time zones.
• Ability to support team members and improve work processes.
• Salesforce Administrator Certification Preferred.

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