Job Description
Westat is seeking e-QIP agents to join its team. As an e-QIP Agent, you will have a broad array of responsibilities. e-QIP Agents have to update e-QIP applicant statuses and upload documents into a Dept. of ED system called IPAM. This system monitors the status of all e-QIP applicants, and it is absolutely important that no mistakes are made in this system. Whenever a change is made in this system or a document has been uploaded, the e-QIP Agent who made the change is responsible for alerting the Dept. of ED IPAM team via email.
The position is to work 5 days per week on-site at our office location in Gaithersburg, Maryland, and requires individuals who are dependable, self-motivated, and able to work effectively in a team environment.
Job Responsibilities:
* Responsible for helping applicants with their application over the phone or on Zoom/Teams calls. This whole process can sometimes take up to two hours, so patience is key.
* Assemble hardcopy information packets.
* Mail out packets (via inter-office mail as well as FedEx)
* Email applicants, schedule phone calls and check voicemail messages.
* Be willing to learn and use virtual platforms (Zoom/MS Teams) for meetings and calls.
Basic Qualifications:
* Experience with Microsoft Office.
* US Citizenship is required by contract.
Preferred Qualifications:
* Previous work experience in a field room environment or similar.
* Prior customer service experience.
* High school diploma/GED.
Minimum Qualifications:
* Must be able to go through e-QIP background clearance.
* Must have excellent attendance at the on-site location in Gaithersburg, MD.
* Ability to work within a team setting, be a team player, and adapt to changing conditions.
* Attention to detail and high level of accuracy.
* Ability to communicate clearly and effectively to in-house and field staff, both verbally and in writing.
* Excellent customer service experience.
* Maintain a safe and secure working environment.
These assignments are temporary hourly positions. Benefits are based on hours worked and tenure.
Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, or any other protected status under applicable law.
Westat
May 15, 2025