Enterprise Service Desk Analyst

Be the Difference

Astrion offers comprehensive services that boost preparedness, optimize performance, and ensure success across various domains, from Cyber to Digital, Mission and Systems, servicing our nation's Civilian, Defense and Space communities. We support customers with Centers of Excellence in Washington DC and Huntsville, AL with an additional 36+ locations across the U.S.

Astrion has an exciting opportunity for for a driven and detail-oriented Enterprise Service Desk Analyst to join our IT Operations team. This is a unique opportunity to gain hands-on experience supporting users, systems, and services in a fast-paced, mission-driven environment that includes both corporate and Department of Defense (DoD) customers.

JOB DETAILS

LOCATION: (Onsite) Huntsville, AL

JOB STATUS: Full-time

JOB SUMMARY

As a Enterprise Service Desk Analyst at Astrion, you'll work closely with a collaborative team of IT professionals who are dedicated to delivering responsive and effective technical support. You'll gain practical experience in identifying and notating hardware, software, and network issues across a variety of environments. This role is ideal for someone eager to build foundational skills in system administration, IT service management, and customer support.

You'll serve as the first point of contact for end-user technical support through phone calls, emails, and support tickets. You will play a key role in maintaining a high level of service availability and ensuring timely response to requests or reports of technical problems.

What We're Looking For

This is a fast-paced, high-impact role perfect for someone who enjoys helping others, communicates well, and thrives in a support-focused environment. You'll need strong interpersonal and organizational skills, a proactive mindset, and the ability to manage multiple tickets and tasks simultaneously. We're looking for someone with a "customer first" attitude who can work independently while contributing to a team-oriented culture.

The ideal candidate is organized, detail-oriented, and comfortable interacting with technical and non-technical users alike. You should be able to document issues clearly and follow up effectively, escalating problems as needed to higher-level support staff.

If you have a strong interest in IT and enjoy working directly with people to solve technical challenges, this position offers the perfect entry point. You'll gain exposure to enterprise tools, ticketing systems, and core IT practices that will prepare you for future roles in system administration or network operations. From day one, you'll be contributing to meaningful work that keeps our operations running smoothly-with the mentorship and support to help you grow.

REQUIRED QUALIFICATIONS / SKILLS

• Must be a US Citizen.
• 1-2 years of experience or education in IT support, general help desk, or related field (including internships, coursework, bootcamps, or self-study).
• Strong communication and problem-solving skills.
• Familiarity with Windows and basic troubleshooting techniques.
• Experience with Microsoft Office 365 and ticketing systems.
• A collaborative mindset and eagerness to learn.
• Customer-service focused and growth-oriented.
• Ability to learn and adapt to changing information and environments.

PREFERRED QUALIFICATIONS / SKILLS

• An associate or bachelor's degree in Information Technology, Computer Science, or a related field.
• Ability to obtain and maintain Secret clearance (at a minimum) or possess a current Secret security clearance with SCI eligibility.
• Relevant certifications (e.g., CompTIA A+, Network+, or ITIL).
• Familiarity with Active Directory and user account management.
• Exposure to remote desktop tools and service desk software (e.g., ServiceNow, Remedy).
• Basic understanding of networking principles and hardware troubleshooting.
• Experience documenting procedures or knowledge base articles.

What We Offer

• Competitive salaries
• Continuing education assistance
• Professional development allotment
• Multiple healthcare benefits packages
• 401K with employer matching
• Flexible time off (FTO) along with a federally recognized holiday schedule

Who We Are

At Astrion, we innovate, elevate, and shape the world of tomorrow. At our core is our purpose to "Be the Difference". This means we encourage our employees to take action and be the driving force for positive change. We foster an environment where innovative solutions flourish and our company continuously evolves.

We have a culture of care, empathy, and making a tangible difference within our organization and communities. We embrace continuous learning, growth, and innovation, and pushing the boundaries of what's possible. We promote collaboration and empowering our teams is at the core of our success.

Join Astrion and Be the Difference in your career and the world!

Astrion is an Equal Employment Opportunity/Affirmative Action Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.