Fraud Specialist I

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023, donating over $7 million to local organizations since its inception.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:

• American Banker Best Banks to Work For in 2021, 2022, and 2023
• Top Workplaces USA national award in 2022, 2023, and 2024
• Newsweek's America's Best Banks 2023, and 2024
• Newsweek's America's Greatest Workplaces for Women 2025
• U.S. News & World Report's Best Companies to Work For in Banking and in the Midwest 2024-2025

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose

This position is responsible for investigating both internal and external financial crimes committed against Peoples Bank. Expected to continuously work to understand and mitigate losses to ensure the highest level of loss avoidance and reduction. Works closely with various teams throughout the institution to assist with the investigation and deterrence of fraud. Requires the ability to conduct research utilizing various methods and provide clear and timely documentation of all findings. Must be analytical and focused with the ability to comprehend and analyze documents and reports. Remains apprised of industry fraud trends, using knowledge and experience to detect instances of fraud and prevent bank loss. Hybrid work opportunity is available.

Job Duties

• Perform investigations of known and suspected internal and external criminal activities, with primary focus on civil and criminal violations of law relating to financial crimes that include, but are not limited to: Bank Fraud, Check Fraud, Employee Fraud, Check Kiting, New Account Fraud, Mobile Deposit Fraud, Loan Fraud, Identity Theft, Elder Abuse, Returned Deposited Items, ACH Fraud, Wire Fraud, ATM Fraud, Debit Card Fraud, and Online Account Takeovers.
• Monitors fraud alert transactions through the Bank's transaction monitoring software to identify unusual or suspicious account activity. Thoroughly research incidents and/or allegations.
• Effectively interact with internal departments, as well as, other banks, companies, or local, state, and federal authorities when necessary.
• Provide excellent customer service to clients impacted by fraud and internal partners assisting clients through fraud impacts.
• Prepare and complete regulatory reports and case file documentation as required to ensure adherence to policies and procedures.
• Demonstrate strong investigative/analytical skills and be able to formulate and clearly articulate a supportable rationale behind the decisions of the alerted activity while complying with departmental procedures.
• Maintain an acceptable caseload through effective time management, ensuring all cases are clearly and accurately documented for future reference and complete all required regulatory reports timely and accurately.
• Inform management of all active cases that require escalation, including communicating which laws were broken and what actions should be taken.
• Will perform special projects as assigned.

Education, Experience and Job Skills

• Associate's degree required or equivalent work experience.
• 1+ years of direct experience in the Fraud Investigations field preferred.
• 1+ years banking experience in retail, operations, compliance, or BSA setting required.
• Working knowledge of current bank fraud investigative and interviewing techniques.
• Works independently to continuously monitor, review, analyze, detect and prevent unauthorized or fraudulent activity.
• Ability to maintain confidentiality in respect to the customer's financial affairs.
• Strong written and verbal communication skills.
• Effective time management and organizational skills.
• Attention to detail and mental concentration for accurately performing tasks with frequent interruptions.

Basic Qualifications

• Associate's degree required or comparable work experience.
• 1+ years of direct experience in the Fraud Investigations field preferred.
• 1+ years banking experience in retail, operations, compliance, or BSA setting required.

Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process, or other inquiries.