Technical Support and Customer Specialist

• Serve as the primary technical expert for customers, providing product knowledge, quotes, and order details.
• Collaborate with Engineering to obtain technical drawings and data for new or modified products.
• Maintain positive customer relationships and ensure satisfaction through clear communication and follow-through.
• Handle and resolve customer complaints, coordinating with the Customer Service Manager as needed.
• Accurately enter and manage data in the ERP system including quotes, orders, and customer feedback.
• Prepare detailed orders with custom specifications, ensuring all requirements are met for quality and delivery.
• Manage pricing, shipping costs, discounts, and communicate this information to relevant team members.
• Create and modify technical drawings using CAD tools based on customer needs and manufacturing capabilities.
• Work closely with manufacturing, purchasing, and accounting to coordinate order fulfillment and product modifications.
• Provide customer insights to Marketing and Engineering for continuous product and process improvement.

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Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.